Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Korenich

Newberry,MI

Summary

As a Health Unit Coordinator with 8 years of hands-on experience collaborating with several interdisciplinary departments to coordinate care of hospitalized patients, I have specialized expertise in assembling and maintaining patient medical records and promoting positive, accurate communication between staff and patients. As a critical member of an interdisciplinary team, I have progressive experience planning patient activities, resolving complaints and updating medical files, bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. I am a seasoned professional committed to delivering excellent customer service in hospital setting.

Overview

16
16
years of professional experience

Work History

Health Unit Coordinator

Helen Newberry Joy Hospital
Newberry, MI
10.2014 - Current
  • Assisted with processing patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Provided care for 20 patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Scribe for Traumas, Codes, Strokes, STEMI, etc.
  • Able to organize and get all resources for all traumas, codes, strokes, STEMI, etc.
  • Organized and set up transfers to other facilities.

CNA

Helen Newberry Joy Hospital
Newberry, MI
10.2014 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in 20 bed unit by continuously checking in with patients and families and quickly providing care.
  • Assisted coworkers in switch from Centriq to EPIC and completed subsequent training sessions.

Home Care Aide

Northwoods Home Care & Hospice
Newbery, MI
06.2014 - 10.2014
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted disabled clients to support independence and well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Supervised daily activities and provided assistance to staff.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Increased medication and medical terminology knowledge through research and continuing education.

Education

High School Diploma -

Tahquamenon Area School
Newberry, MI
05.2013

Certificate - CNA

Tahqumenon Area Schools
Newberry, MI
05.2013

Skills

  • Preparing Treatment Rooms
  • Medical Recordkeeping
  • BLS Certified
  • Managing Medical Practices
  • Progress Monitoring
  • Nursing Assistance
  • Taking Client Histories
  • Recording Messages
  • Organization and Time Management
  • Medical Report Preparation
  • Advising Patents
  • Call Transfers
  • Office Management
  • Patient Health Information Access
  • Computer Proficiency
  • Patient Referral
  • Patient Engagement
  • Timely Processing
  • Collecting Patient Specimens and Tests
  • Scheduling Tests and Procedures
  • Documentation Review
  • Adaptable and Flexible
  • Office Coordination
  • Medical Records Verification
  • Teamwork and Collaboration

Accomplishments

  • Credential Trainer (CT) for EPIC.
  • Successfully trained employees for the computer system EPIC.
  • Attended Sub-Group meeting to set up ways and provide ideas for our facility employee satisfaction survey.

Timeline

Health Unit Coordinator

Helen Newberry Joy Hospital
10.2014 - Current

CNA

Helen Newberry Joy Hospital
10.2014 - Current

Home Care Aide

Northwoods Home Care & Hospice
06.2014 - 10.2014

High School Diploma -

Tahquamenon Area School

Certificate - CNA

Tahqumenon Area Schools

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Courtney Korenich