Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Kraeling

Savannah,GA

Summary

Dynamic employee with a proven track record in crisis management and employee engagement. Expert in document management and relationship building, I have successfully enhanced stakeholder communication and minimized reputational risks. My leadership and strategic planning skills have driven impactful results in team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Analyst

Colonial Group Inc.
10.2023 - 03.2025
  • Streamlined communication between departments by creating clear, concise reports on key findings from data analyses.
  • Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
  • Collected re-billable tooling evidence to support customer invoicing.
  • Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
  • Automated data reporting by using PDI macros.
  • Reviewed Bills of Lading to ensure billing and reporting of gross/net gallons were in matching compliance across all software and reporting forums.

Export Administrator

John S James Co
03.2021 - 07.2023
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Facilitated required documentation to manage customs clearance.
  • Compared shipments and documents against DEA and Customs standards to identify andresolve any compliance issues.
  • Exported documentation and procedures related to shipping, commodity classification and customs compliance.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Maintained open communication with global locations to facilitate smooth collaboration.

Communications Supervisor

Vaden Automotive Group
07.2020 - 03.2021
  • Directed and monitored team members for compliance with communication, quality and performance standards.
  • Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
  • Oversaw the production of high-quality written materials, including newsletters, reports, and presentations for various stakeholders.
  • Spearheaded crisis communication efforts, minimizing negative impact on company reputation and stakeholder relationships.
  • Recommended ways to increase employee engagement based on analysis of customer survey and satisfaction data.
  • Collaborated with corporate departments to create and implement
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Prepared weekly employee work schedules to meet operational needs.

Office Administrator

Snider Fleet Solutions
12.2018 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate - Marine Biology

College of The Florida Keys
Key West, Florida

Skills

  • Customer service
  • Relationship building
  • Data entry
  • Pricing strategy
  • Solution implementation
  • Sales metrics
  • Organizational skills
  • File organization
  • Customer engagement
  • Document management
  • Leadership and supervision
  • Customer relationship management (CRM)
  • Scheduling
  • Calendar management
  • Workforce management
  • Strategic planning
  • High attention to detail
  • Proficient in legal/medical terminology

Timeline

Sales Analyst

Colonial Group Inc.
10.2023 - 03.2025

Export Administrator

John S James Co
03.2021 - 07.2023

Communications Supervisor

Vaden Automotive Group
07.2020 - 03.2021

Office Administrator

Snider Fleet Solutions
12.2018 - 04.2020

Associate - Marine Biology

College of The Florida Keys

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Courtney Kraeling