Courtney Krahel
Galveston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Kathy LeClaire White, PLLC
2019.01 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted attorney directly with trials and mediations.
- Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
- Collaborated with other department heads to develop interdepartmental cooperation strategies that boosted overall organizational success rates.
- Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
- Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Advanced records keeping.
- Advanced organization and preparation of evidence and documented information.
- Created multiple office use forms, employee forms, HR related forms, and employee tasks lists with accountability system in place.
- Boosted team morale and engagement through regular feedback, recognition programs, and team-building activities.
- Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
- Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
- Implemented new software solutions that increased overall office efficiency and productivity levels.
- Facilitated the hiring process by conducting interviews, selecting suitable candidates, and onboarding new employees effectively.
- Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
- Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
- Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Certified Court Mediator
Krahel & Associates, LLC
2017.09 - Current
- Achieved successful mediation outcomes by effectively guiding disputing parties through the resolution process.
- Enhanced communication between parties for mutually satisfactory agreements with active listening and empathy techniques.
- Prepared detailed case summaries and presented findings to judges, expediting court processes and reducing caseloads.
- Streamlined mediation procedures by implementing efficient scheduling practices for better time management.
- Educated disputing parties on their rights and responsibilities during the mediation process, empowering informed decisionmaking.
- Managed sensitive information with discretion, maintaining confidentiality for all parties involved in the mediation process.
- Assisted in drafting settlement agreements, securing favorable terms for both parties while adhering to legal guidelines.
- Developed individualized mediation plans tailored to each case''s specific needs and circumstances for optimal results.
- Maintained impartiality throughout the mediation process, ensuring fair resolutions for all parties involved.
- Collaborated with attorneys, clients, and other stakeholders to ensure all parties were informed of mediation progress.
- Facilitated settlements in a timely manner by utilizing effective negotiation strategies and conflict resolution skills.
- Established trust with disputing parties, enabling open dialogue and productive negotiations.
- Adapted mediation approaches as needed based on evolving case dynamics to achieve desired outcomes more efficiently.
- Built rapport with diverse groups of people during mediations, fostering an environment conducive to reaching agreements.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
Executive Business Administrator
Lockwood International, Inc.
2013.05 - 2018.09
- Streamlined administrative processes by implementing new software tools and efficient procedures.
- Achieved increased productivity through effective delegation, task prioritization, and resource allocation.
- Enhanced team collaboration by organizing regular meetings, establishing clear communication channels, and promoting a positive work environment.
- Managed complex projects for successful completion within deadlines and budgets, ensuring client satisfaction.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Education
No Degree - Criminal Justice
Lamar University
Beaumont, TX03.2025
Associate of Applied Science - Criminal Justice
Lee College
Baytown, TX12.2012
Skills
- Office Management
- Workforce Management
- Behavior Observation
- Data Analytics
- Inventory Control
- Operations Management
- Policy Enforcement
- Project Management
- Waste Reduction
- Complex Problem-Solving
- Processes and procedures
- Negotiations
- Process Monitoring and Improvement
- Financial Management
- Business Administration
- Project Planning
- Wildlife Rehabilitation
- Animal Nutrition
- Conservation awareness
- Animal Enrichment
- Reliability
- Human and Animal Safety
- Honest and Dependable
- Data Analysis
- Multitasking Abilities
- Adaptability and Flexibility
- Idea Development and Brainstorming
- Teamwork and Collaboration
Certification
- Certified Civil Mediator
- Certified Family Law Mediator
Timeline
Office Manager
Kathy LeClaire White, PLLC
2019.01 - Current
Certified Court Mediator
Krahel & Associates, LLC
2017.09 - Current
Executive Business Administrator
Lockwood International, Inc.
2013.05 - 2018.09
No Degree - Criminal Justice
Lamar University
Associate of Applied Science - Criminal Justice
Lee College
- Certified Civil Mediator
- Certified Family Law Mediator
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