Courtney Krause
Bedford,NH
Summary
A dependable and respectful professional who is passionate about the things I care about, and always ready for any new challenges. Love to gain new skills and knowledge, while also fostering a positive environment for not only myself but those around me. Currently a Personal Caregiver, and have been able to gain experience in working with individuals with mental and physical disabilities, and severe mental health issues. Compassionate, and eager to help people in any way possible. A background in Inventory Management and Team Leadership has helped evolve problem-solving and time management skills. Always looking to not only meet, but exceed employer's expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Attendant
Granite State Independent Living
02.2024 - Current
- Collaborated effectively with healthcare professionals to ensure comprehensive care for a client with a complex medical condition.
- Ensured safety and comfort of the client through diligent monitoring and timely assistance with daily activities.
- Provided a safe space for the client to feel like they were able to be comfortable with not only being themself but also with me, and feel like they are supported physically, mentally, and emotionally.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Planned meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
Inventory Supervisor Level 4
WIS International Inventory
01.2021 - 01.2024
- Supervised about 20-30 inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Collaborated with IT department to troubleshoot and resolve issues with inventory management software, ensuring minimal disruption to operations.
- Lead and ran the inventory of stores using a Microsoft Software computer, and did repair work in the office for the machines used to count.
- Held/ran trainings for new staff on job duties, company policies, and safety procedures.
Waitress
The Hill Bar & Grille
05.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Chunky's Cinema Pub
10.2018 - 05.2020
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
Shift Leader
Dunkin' Donuts
11.2016 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree - Health Sciences
Manchester Community College
Manchester, NHHigh School Diploma -
Bedford High School
Bedford, NH06.2019
Skills
- Mobility support
- Compassionate Caregiving
- Privacy and confidentiality
- Emotional Support
- Respectful and Compassionate
- Time Management & Problem-Solving
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- First aid and safety
- Driving (8 years)
Certification
First Aid CPR AED Certified
Bloodborne Pathogens Course Certified
Timeline
Personal Care Attendant
Granite State Independent Living
02.2024 - Current
Inventory Supervisor Level 4
WIS International Inventory
01.2021 - 01.2024
Waitress
The Hill Bar & Grille
05.2020 - 10.2020
Waitress
Chunky's Cinema Pub
10.2018 - 05.2020
Shift Leader
Dunkin' Donuts
11.2016 - 08.2018
No Degree - Health Sciences
Manchester Community College
High School Diploma -
Bedford High School
First Aid CPR AED Certified
Bloodborne Pathogens Course Certified
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