Courtney Kreager
Denton,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Sabbatical
09.2024 - Current
- I've been taking time off for family medical reasons and phlebotomy school and am currently looking to get back to work.
Server
BJs Brewhouse
02.2023 - 09.2024
- Delivered exceptional customer service in fast-paced environment, suggestive selling, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
Customer Service Representative
QVC
04.2022 - 03.2023
- I was a remote customer service representative. I would promptly answer incoming phone calls and assist with a variety of tasks that included taking orders, answering questions about products, assisting with credit card applications, assisting with exchanges and returns, changing personal information accordingly.
Waitress
Cracker Barrell
03.2021 - 03.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Waitress
El Fenix
07.2019 - 01.2021
- As a server, I was in charge of greeting my tables and taking their drink/meal orders while also making sure their chips and salsa stayed stocked and kept their drinks filled while also bringing their food and making sure they have everything they need. I also kept cash in my server book and took care of credit card and cash transactions.
Server
Toby Keiths Bar and Grill
01.2019 - 09.2019
- I greet and take guests drink and food orders while accommodating their needs throughout the course of their meal. I pre bussed plates and paid out the guests accordingly and sent them on their way with a smile.
Hostess/Server
Applebee's
03.2018 - 12.2018
- I was a hostess and server. I greeted guests and seated them to the appropriate tables. I helped bus tables and would clean the tables to get them ready for the next party.
Crew Member
Snappy Salads
09.2017 - 03.2018
- Set up the line, prep salad toppings, prep lettuce, prep meat, prep dressings, wash dishes, use cash register to cash out customers, cleaned lobby.
Shift Manager
Marco's Pizza
01.2016 - 09.2017
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing skill development and performance.
- Completed orders accurately and in a timely manner
Education
Certified Phlebotomy Technician - Phlebotomy
NTX Training Institute
Denton, TX10.2025
General - High School Diploma Or Equivalent
NCTC/North Central Texas Community College
Gainesville, TX03.2013
Skills
- Basic math
- Computer skills
- Restaurant experience
- Computer literacy
- Very organized, clean, quick worker, multi-tasker (10 years)
- Customer support (1 year)
- POS
- Writing skills (10 years)
- Retail math
- Food preparation (6 years)
- Serving Experience
- Food Service
- Time management (10 years)
- Computer operation
Certification
- NHA Certified Phlebotomy Technician
- ServSafe
- TABC Certification
- Driver's License
Timeline
Career Sabbatical
09.2024 - Current
Server
BJs Brewhouse
02.2023 - 09.2024
Customer Service Representative
QVC
04.2022 - 03.2023
Waitress
Cracker Barrell
03.2021 - 03.2022
Waitress
El Fenix
07.2019 - 01.2021
Server
Toby Keiths Bar and Grill
01.2019 - 09.2019
Hostess/Server
Applebee's
03.2018 - 12.2018
Crew Member
Snappy Salads
09.2017 - 03.2018
Shift Manager
Marco's Pizza
01.2016 - 09.2017
Certified Phlebotomy Technician - Phlebotomy
NTX Training Institute
General - High School Diploma Or Equivalent
NCTC/North Central Texas Community College