Courtney Kunz
Dallas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
PAT, PRE-OP, PACU, RT Manager
Baylor Scott and White Medical Center- Uptwon
01.2020 - Current
- Enhance team productivity by streamlining communication channels and fostering a collaborative work environment.
- Developed comprehensive orientation training programs for improving employee skill sets and boosting overall performance.
- Implement strategic initiatives to drive business growth and expand organizational presence through visiting physician's offices.
- Facilitate clinical operations when the Chief Nursing Officer is out of office.
- Strong engagement during preparation and presence during regulatory surveys.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Foster strong physician relationships, resulting in increased trust and customer satisfaction within the organization.
- Improve process efficiency by analyzing workflows and introducing innovative solutions in the Pre-operative department.
- Implemented a nasal decolonization product for total joint replacement patients to reduce the risk of infections.
- Enhance employee engagement with motivational strategies and recognition programs.
- Coordinate interdepartmental efforts to streamline operations and improve service delivery.
- Cultivated leadership skills in team members to prepare them for advancement opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed a Pre-admission testing department workflow during COVID 19.
- Oversee patient care being delivered with high quality, safety and positive outcomes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Strong patient and staff engagement resulting in positive patient experiences.
PAT, Pre-op Coordinator
Baylor Scott and White Medical Center-Uptown
06.2017 - 01.2020
- Collaborated with staff.
- Coordinated care provided within Pre-admission testing and the Pre-operative departments.
- Implemented service recovery to improve patient experience.
- Obtained and reviewed patient histories and communicated critical patient information to the medical director.
- Coordinated with physicians' offices to obtain histories and physical, labs, EKGS, clearances and orders before surgery
- Excellent communication skills with physicians, physician’s offices, the medical director, senior leadership, staff, patients and families
- Performed weekly staff rounding
- Implemented improvements within the departments
- Recipient of Employee of the Quarter
- Anticipated the needs of patients and physicians
- Assisted the anesthesiologist in regional nerve blocks
- Team member of EMR committee
- Team member of Patient Experience Committee
Pre-op Registered Nurse
Baylor Scott and White Medical Center- Uptown
10.2016 - 06.2017
- Provided compassionate patient care by conducting thorough assessments and implementing effective treatment plans.
- Coordinated with healthcare teams to ensure seamless patient transitions and improve outcomes.
- Enhanced patient safety by meticulously administering medications and monitoring reactions.
- Delivered high-quality care with attention to detail, ensuring accurate documentation of patient records.
Pre-op Registered Nurse Supervisor
St. David’s Medical Center
03.2012 - 09.2016
- Delegated patient assignments appropriately
- Communicated effectively with staff, families, patients and doctors
- Addressed the needs of the department with the staff and director
- Provided solutions to identified problems on the unit
- Conducted daily huddles
- Created a communication board for staff
- Created resources for family members and staff for efficiency
- Anticipated the needs of patients, doctors, family members and staff
- Provides patient teaching in preparation for surgery and for home care
- Promoted positive work culture by encouraging teamwork and collaboration.
- Cared for patients pre-operatively and post-op phase II for bariatric, orthopedic, gynecological, breast, general, ENT, neurology, endoscopic, and radiology procedures
- Cross trained in Endo and PACU phase I
- Collaborated with interdisciplinary teams for comprehensive care.
- Mentored new nurses to contribute to their successful integration.
- Participated in Unit Council and Team Nursing Committee
- Performed staff evaluations, made staff schedule and inputted census stats
Emergency Room Registered Nurse
St. David's Medical Center
07.2011 - 04.2012
- Managed care of patients with strokes, heart attacks, sepsis and critically ill patients
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Maintained IV skills, critical thinking and communicated appropriate findings to physicians
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
Emergency Room Registered Nurse
Methodist Hospital
01.2009 - 01.2011
- Collaborated on process improvement committees focused on patient outcomes, throughput and efficiencies.
- Collaborated on a Triage Committee focused on. restructuring throughput and patient flow of patient centered care.
- Facilitated improved door to doctor times by implementation of immediate bedding.
- Interdisciplinary collaboration at the bedside.
- Collaborated on a physician nurse relations committee to facilitate and foster positive interdisciplinary relationships.
- Presented on AIDET to staff
- Completed Critical Care Internship
- Developed a nurse’s guide including, medications, algorithms, lab values and other valuable resources in the Emergency Room setting
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT04-2025
Bachelor of Science - Nursing
Baylor University
Dallas, TX05-2009
Pre-Nursing -
Texas Tech University
Lubbock, TX01.2007
Skills
- Team leadership
- Project management
- Strategic planning
- Resource allocation
- Performance evaluation
- Conflict resolution
- Decision making
- Process improvement
- Staff development
- Communication skills
- Problem solving
- Organizational skills
- Customer service
- Quality control
- Collaboration skills
- Delegation skills
- Operational oversight
- Data analysis
Primary Number
210-394-4286
Timeline
PAT, PRE-OP, PACU, RT Manager
Baylor Scott and White Medical Center- Uptwon
01.2020 - Current
PAT, Pre-op Coordinator
Baylor Scott and White Medical Center-Uptown
06.2017 - 01.2020
Pre-op Registered Nurse
Baylor Scott and White Medical Center- Uptown
10.2016 - 06.2017
Pre-op Registered Nurse Supervisor
St. David’s Medical Center
03.2012 - 09.2016
Emergency Room Registered Nurse
St. David's Medical Center
07.2011 - 04.2012
Emergency Room Registered Nurse
Methodist Hospital
01.2009 - 01.2011
Pre-Nursing -
Texas Tech University
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Baylor University
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