Courtney Kusek
Temecula,CA
Summary
"Passionate about creating exceptional customer experiences and orchestrating memorable events"
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Function Coordinator
T3 Restaurant Group
01.2022 - Current
- Orchestrated private functions, coordinating all aspects of event planning from concept to execution.
- Managed client relationships, providing personalized service and ensuring specific event requirements were met.
- Oversaw scheduling, staff assignments, and event logistics, ensuring high-quality experiences for guests.
- Collaborated with culinary and service teams to design custom menus and dining experiences.
- Implemented innovative strategies to enhance event execution and guest satisfaction.
Fine Dining Server & Cocktail Waitress
Eddie V's Prime Seafood
05.2022 - 12.2023
- Delivered exceptional customer service in a high-end dining setting, ensuring guest satisfaction and building repeat clientele.
- Demonstrated expertise in wine and food pairings, enhancing guests' dining experience and knowledge.
- Provided detailed knowledge of menu items and ingredients, catering to guests’ specific dietary needs and preferences.
- Maintained meticulous attention to table settings and dining area ambiance, ensuring a high standard of presentation and cleanliness.
- Utilized POS systems for accurate order processing and billing, demonstrating proficiency in technology use.
- Exhibited strong teamwork skills, collaborating with kitchen and other service staff to ensure timely and high-quality service delivery.
Front of House Manager
XM Corporation
05.2016 - 04.2022
- Oversaw all front-of-house operations, ensuring exceptional customer service and optimal guest experience in a busy dining environment.
- Implemented and maintained high standards of service, addressing and resolving customer inquiries and complaints with professionalism and efficiency.
- Implemented innovative strategies to enhance customer satisfaction and retention, leading to a notable increase in repeat business.
- Played a crucial role in event management, overseeing the planning and execution of various in-house events, including coordinating with event planners and clients.
- Conducted regular staff meetings to discuss service improvements, operational changes, and staff feedback, fostering a collaborative and inclusive work environment.
- Managed inventory control and ordering, ensuring the availability of supplies while maintaining budgetary guidelines.
- Utilized POS systems for sales tracking, financial reporting, and customer data management, demonstrating strong technical proficiency.
Education
Bachelor of Science - Nutrition
MIU
06.2025
Skills
- Event Planning & Management
- Customer Service Excellence
- Efficient Workflow Management
- Time Management & Multitasking
- Detail-Oriented Coordination
- Strong Organizational Skills
- Professional Communication
- Team Collaboration & Leadership
- Budgeting & Financial Management
- Inventory Control & POS Systems
Certification
TIPS
CPR
NASM Personal Trainer
Timeline
Fine Dining Server & Cocktail Waitress
Eddie V's Prime Seafood
05.2022 - 12.2023
Private Function Coordinator
T3 Restaurant Group
01.2022 - Current
Front of House Manager
XM Corporation
05.2016 - 04.2022
Bachelor of Science - Nutrition
MIU
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