Courtney Ladson
Baltimore,MD
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
10
10
years of professional experience
Work History
Receptionist
Arc Of Baltimore
Baltimore, MD
11.2022 - Current
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Front Desk Coordinator
Linwood Center Inc.
Ellicott City, MD
03.2015 - 11.2022
- Ensured that all front desk areas were kept clean and organized at all times.
- Demonstrated excellent customer service and problem-solving skills while managing the front desk at Linwood Center
- Communicating professionally and in a courteous manner.
- Greeting patients, assisting new patients in filling out forms and entering patient information into the scheduling software.
- Collecting, posting payments to patient accounts
- Preparing and electronically submitting insurance claims
Service Manager
Taco Bell
Linthicum Heights, MD
06.2014 - 03.2015
- Resolved customer complaints quickly and effectively.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Education
High School Diploma -
MATHS
Baltimore, MD05-2014
Skills
- Leadership
- Team building
- Attention To Detail
- Microsoft Word
- Microsoft Office
- Good organizational skills
- Good Work Ethic
- Strong telephone, communication and time management skills
- Willingness to be coached and trained
- Scheduling skills
- Customer service
Timeline
Receptionist
Arc Of Baltimore
11.2022 - Current
Front Desk Coordinator
Linwood Center Inc.
03.2015 - 11.2022
Service Manager
Taco Bell
06.2014 - 03.2015
High School Diploma -
MATHS
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