COURTNEY LANCASTER-WEBB
Wilmington,DE
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
10
10
years of professional experience
Work History
Administrative Assistant III
State of Delaware, Delaware Health and Social Services
New Castle, DE
10.2024 - Current
- Scheduled monthly meetings with managers and employees to enhance communication.
- Filed important documentation from various departments, both physically and digitally.
- Compiled annual employee files, including Performance Plans, Reviews, and Acknowledgment forms.
- Developed Excel files to effectively track critical information.
- Designed forms for various departments to streamline operations.
- Took and transcribed meeting notes, distributing them to relevant individuals.
- Drafted professional email correspondence as needed.
- Maintained supervisor's calendar to prevent scheduling conflicts.
Before-Care Coordinator & School-Age Site Assistant
Neighborhood House, Inc.
Wilmington, DE
02.2023 - 06.2023
- Supervised children, groups, and assigned activities while practicing safe and appropriate childcare techniques.
- Provided daily care for children including feeding and supporting social/emotional needs.
- Encouraged, engaged, and supported children across various classroom activities such as instruction, meals, transitions, and gross motor tasks.
- Planned, implemented and actively participated in age-appropriate classroom activities that fostered learning for all children.
- Observed children and documented their progress and development.
- Developed and maintained positive relationships with co-workers, branch administration, and parents to foster collaboration, consistency, and increased parent participation.
- Completed and maintained required program documentation including attendance.
Customer Service Representative (Remote)
Discover
Newark, DE
07.2022 - 08.2022
- Maintained a positive, empathetic, and professional attitude towards customers at all times.
- Acknowledged and resolved customer complaints.
- Processed credit card orders, payments, and requests.
- Verified card members based on customer account information.
- Updated customer details, including name, address, and phone number.
- Connected customers with specialty departments when necessary.
- Answered inbound calls, chats, and emails to facilitate customer service.
Teller
Del-One Federal Credit Union
New Castle, DE
01.2022 - 06.2022
- Greeted members when they came into the branch.
- Reported any operational issues or system problems that occurred during the shift promptly.
- Checked and verified the identification of customers who asked for banking services.
- Assisted with procedures to open and close the branch.
- Opened additional checking/savings accounts for existing members.
- Balanced cash drawers daily.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
Processing Teller
Garda World
Wilmington, DE
11.2020 - 01.2021
- Verified assigned work and inspected deposit bags for evidence of tampering.
- Performed deposit processing functions including reconciling any out-of-balance conditions.
- Maintained compliance with all company policies including state and federal regulations.
- Identified Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reported to the Supervisor.
- Met or exceeded all established deposit processing productivity standards.
- Verified cash settlements are accurate and transferred funds to appropriate vaults.
- Identified and shared process improvement opportunities.
- Worked independently without direct supervision or oversight.
Teller Intern
WSFS Bank
Wilmington, DE
11.2018 - 09.2020
- Greeted customers when they came into the branch
- Performed teller transactions including check cashing, withdrawals, and deposits following established policies and procedures.
- Reconciled discrepancies between branch records and headquarters records promptly.
- Balanced cash drawer daily to ensure the accuracy of funds on hand.
- Checked and verified the identification of customers who asked for banking services.
- Transferred large and small funds from one member to another.
- Assisted with procedures to open and close the branch.
Customer Solutions Delivery Intern
Barclay Bank
Wilmington, DE
08.2015 - 07.2016
- Verified customer bank statements.
- Verified credit card application information.
- Helped maintain applicant tracking systems.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Tracked invoices to ensure vendors were paid on time.
Education
High School Diploma - Academy of Finance
Howard High School of Technology
Wilmington, DE06.2016
Bachelor of Science - Management
Delaware State University
Dover, DENone - Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MDSkills
- Organization
- Leadership
- Teamwork
- Customer service
- Flexibility
- Attention to detail
- Marketing
- Empathy
- Recordkeeping
- Data entry
- Microsoft Office expertise
- Positive and professional
- Active listening
Affiliations
- Board Member and Social Media Representative for the Brandon Lee Brinkley Foundation, Inc.
- Volunteer for Moms Demand Action, NCC Chapter.
- Owner of Piece by Piece Graphics and Craft Studio
References
References available upon request.
Timeline
Administrative Assistant III
State of Delaware, Delaware Health and Social Services
10.2024 - Current
Before-Care Coordinator & School-Age Site Assistant
Neighborhood House, Inc.
02.2023 - 06.2023
Customer Service Representative (Remote)
Discover
07.2022 - 08.2022
Teller
Del-One Federal Credit Union
01.2022 - 06.2022
Processing Teller
Garda World
11.2020 - 01.2021
Teller Intern
WSFS Bank
11.2018 - 09.2020
Customer Solutions Delivery Intern
Barclay Bank
08.2015 - 07.2016
High School Diploma - Academy of Finance
Howard High School of Technology
Bachelor of Science - Management
Delaware State University
None - Bachelor of Science - Business Administration And Management
Morgan State University