Courtney Landingham
Navarre,FL
Summary
Proven expertise in marine service and parts management, honed at Anchor Point Marine / Adventure Marina, showcases my technical aptitude and exceptional customer service skills. Elevated customer satisfaction through adept warranty administration and vendor relations, while mastering parts cataloging and outboard motor repair. Achievements include streamlining service processes and significantly enhancing parts inventory accuracy.
Overview
1
1
year of professional experience
Work History
Service & Parts Advisor
Anchor Point Marine / Adventure Marina
Fort Walton Beach, FL
06.2024 - Current
- Greeted customers and assessed their service needs, providing a high level of customer service and satisfaction.
- Scheduled and coordinated service appointments, ensuring optimal workflow in the service department.
- Acted as the primary point of contact between the customer and service technicians, communicating progress, repair estimates, and recommendations.
- Prepared and reviewed service orders, including details of repairs, parts, and labor required.
- Advised customers on maintenance needs, addressing concerns, and offering solutions to enhance vessel performance and longevity.
- Maintained knowledge of vessel models, parts, and current industry trends to provide accurate recommendations and service solutions.
- Handled customer complaints and resolved service issues in a timely and professional manner.
- Managed warranty claims and processed service documentation, ensuring accuracy in billing and compliance with company policies.
- Managed inventory of automotive parts, ensuring accurate stock levels, and efficient ordering to meet customer demand.
- Processed customer orders and efficiently handled transactions, including billing and payment processing.
- Collaborated with suppliers to source parts, negotiate prices, and track order status for timely delivery.
- Maintained a clean, organized parts department and ensured proper storage and labeling of parts to prevent loss or damage.
- Supported the service department by assisting with identifying parts for vehicle repairs and maintenance.
Marine Service Technician / Service Advisor
Sunrise Marine
Mary Esther, FL
10.2023 - 05.2024
- Performed maintenance and repairs on Yamaha, Mercury, and Suzuki outboard engines, ensuring top performance and reliability.
- Installed Power Pole shallow water anchors, trolling motors, and other marine accessories, ensuring proper function and customer satisfaction.
- Conducted routine maintenance, including oil changes, propeller repairs, and system checks, to maximize the longevity of marine equipment.
- Provided technical support to customers, offering advice on maintenance schedules, upgrades, and performance enhancements.
- Collaborated with team members to efficiently complete complex repairs and meet deadlines, prioritizing safety and quality control.
- Completed Yamaha Marine School and Mercury Outboard training to gain comprehensive knowledge and expertise in marine engines and systems, ensuring top-level service and maintenance capabilities.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vessels.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Provided exceptional customer service by managing service requests, coordinating repairs, and offering expert advice on vessel maintenance. Ensured timely communication between customers and technicians, while maintaining accurate service records, and processing payments.
Education
High School Diploma -
Faith Academy
Loganville, GA05-2016
Skills
- Parts cataloging
- Technical aptitude
- Warranty administration
- Vendor relations
- Parts installation
- Forklift operation
- Maintenance schedules
- Watercraft inspection
- Marine battery service
- Preventative maintenance
- Outboard motor repair
- Boat steering systems
- Marine plumbing systems
- Fuel system service
- Navigation systems
- Hydraulic systems maintenance
- Vessel rigging
- Gasoline engine repair
- Corrosion prevention
Timeline
Service & Parts Advisor
Anchor Point Marine / Adventure Marina
06.2024 - Current
Marine Service Technician / Service Advisor
Sunrise Marine
10.2023 - 05.2024
High School Diploma -
Faith Academy
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