Courtney Landis
Schwenksville,PA
Summary
Highly organized and detail oriented Customer Service Representative with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others and complete tasks efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
North Penn Water Authority
01.2024 - Current
- Provided customer support to internal and external customers.
- Promptly responded to inquiries and requests from customers via email and phone.
- Received cash, checks and credit card payments daily from customers.
- Reconciled payments received at the end of the business day.
- Counted cash drawer at the end of each business day.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Assistant
Titan International, Inc.
01.2023 - 01.2024
- Interacted with vendors and sales representatives to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail.
- Processed purchase orders and sales orders.
- Printed invoices, scaned them and filed them accordingly.
- Scheduled LTL and TL daily for inbounds and outbounds.
- Created coface sheets for customers.
Customer Service / Data & Order Entry
Simco Ion, ITW
08.2022 - 01.2024
- Assisted with developing data entry processes.
- Answered customer questions about product availability and shipment times.
- Streamlined data entry processes for increased efficiency and accuracy in customer records.
- Collaborated with team members to improve overall customer service experience.
- Managed and organized documents for data entry tasks.
Customer Service / Order Entry
Parker Hannifan
05.2022 - 08.2022
- Answered customer questions about product availability and shipment times.
- Received orders through OEC then printed the orders and distributed them within the department for processing.
- Entered and acknowledged orders.
- Answered calls and transferred to correct department.
Order Entry / Front Desk Receptionist
Johnson Controls/TYCO
12.2019 - 03.2022
- Worked completely remote from March 2020-March 2022.
- Handled assignments independently with good judgement and critical thinking skills.
- Received customers orders in Salesforce.
- Reviewed all orders submitted for correct information and pricing.
- Communicated with customers via email regarding back orders, shipping status and quote status and all other inquires.
- Communicated with sales representatives and territory managers regarding customer discounts and new/existing quotes.
- Process, save and acknowledge customers of their order(s).
Education
No Degree - N/A
Montgomery County Community College
High School Diploma -
North Penn High School
Lansdale, PA06.2018
Skills
- Customer Service
- Microsoft PowerPoint, Excel, Word, and Outlook
- Remote Office Availability
- JDEdwards
- Cogsdale
- Sage50
- Salesforce
- Kuebix
- POS Systems and Ordering Platforms
- Accounts Receiveable
Timeline
Customer Service Representative
North Penn Water Authority
01.2024 - Current
Administrative Assistant
Titan International, Inc.
01.2023 - 01.2024
Customer Service / Data & Order Entry
Simco Ion, ITW
08.2022 - 01.2024
Customer Service / Order Entry
Parker Hannifan
05.2022 - 08.2022
Order Entry / Front Desk Receptionist
Johnson Controls/TYCO
12.2019 - 03.2022
No Degree - N/A
Montgomery County Community College
High School Diploma -
North Penn High School
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