Courtney Lane
Piqua,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Lincare
Remote
09.2021 - Current
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Service Representative
Lincare
Piqua, OH
06.2019 - 09.2021
- Connecting with patients and health care providers to provide outcome-based solutions for physician referral sources
- Submitting new orders and monitoring their completion, from initiation to setup, working closely with clinical, sales, and service departments
- Recommending potential products or services to management by collecting patient information and analyzing customer needs
- Generating revenue while maintaining low held sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Patient Care Coordinator
Hometown Urgent Care
01.2018 - 06.2019
- Answers telephone, screens and direct calls, takes messages and provides information
- Register patients, update patient records, and verify insurance accurately and timely,
- Tilize formal channels of communication to report concerns, personal requests and patient issues.
Front Desk Receptionist
Main Street Family Practice
11.2016 - 01.2018
- Meet deadlines for work assignments and inform work status and progress to supervisor
- Maintain complete and accurate documentation
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- 03/18/21 12:26:02 727-530-7700 > +1 866 837 5853 Lane, Courtney (CLane Page 883 .....
Mental Health Technician
R, Wilson Health
02.2012 - 11.2016
- Assist in meeting the physical and emotional needs of the patient
- Carry out assigned treatments and procedures including assisting in activities of daily living
- Patient observation, suicide risk observation, and assisting with maintaining the patient's therapeutic social environment.
Education
High School Diploma -
Greenville Senior High School
Greenville, OH06.2011
Upper Valley JVS Adult Division
Piqua, OH2011
Skills
- Persuasive negotiator
- Account acquisition
- Goal Setting
- Efficient and Detail-Oriented
- Upselling Products and Services
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Verbal and Written Communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Inside Sales Representative
Lincare
09.2021 - Current
Customer Service Representative
Lincare
06.2019 - 09.2021
Patient Care Coordinator
Hometown Urgent Care
01.2018 - 06.2019
Front Desk Receptionist
Main Street Family Practice
11.2016 - 01.2018
Mental Health Technician
R, Wilson Health
02.2012 - 11.2016
High School Diploma -
Greenville Senior High School
Upper Valley JVS Adult Division
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