COURTNEY LARAE CABRERA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Cake Decorator
Sissy's Sweets
09.2009 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Packaged and priced each product according to company pricing procedures.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Processed customer orders and payment transactions.
- Improved customer experience by providing consultations on cake design options.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Hub Manager
Jostens
06.2024 - 09.2024
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Delegated workplace responsibility to appropriate staff.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Enhanced team performance through regular training sessions and performance evaluations.
- Evaluated employee performance through close observation and performance rubrics.
- Upheld 24-hour response time to service requests..
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Selected and set up appropriate props, backdrops, and lighting.
- Proven ability to learn quickly and adapt to new situations.
ROUTING AND DISPATCH MANAGER
WESTERN SITE SERVICES
06.2023 - 03.2024
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Tracked and monitored vehicle performance and maintenance.
STORE MANAGER
STARBUCKS
10.2014 - 06.2023
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Lead Cake Decorator
Josephines
08.2018 - 11.2020
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
- Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
- Streamlined the cake decorating process for increased efficiency and reduced waste.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Managed display cases to verify freshness and attractiveness of products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Education
Emergency Medical Technician Course
San Benito County Emergency Medical Services Agency
Diploma - General Education
San Benito High School
Hollister, CA06-2009
Skills
- Food handling safety
- Icing techniques
- Social media promotion
- Continuous learning and adaptation
- Photography and presentation
- Customer service
- Supply ordering
- Route optimization
- Staff training
- Problem-solving
- Attention to detail
- Phone dispatch
- Schedule coordination
- Quick thinking
- Customer service management
- Retail inventory management
- Recruitment and hiring
- Team building and leadership
- Staff management
- Employee scheduling
- Payroll management
References
Available upon request.
Timeline
Hub Manager
Jostens
06.2024 - 09.2024
ROUTING AND DISPATCH MANAGER
WESTERN SITE SERVICES
06.2023 - 03.2024
Lead Cake Decorator
Josephines
08.2018 - 11.2020
STORE MANAGER
STARBUCKS
10.2014 - 06.2023
Cake Decorator
Sissy's Sweets
09.2009 - Current
Emergency Medical Technician Course
San Benito County Emergency Medical Services Agency
Diploma - General Education
San Benito High School
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