Courtney Moyer
Lacey,WA
Summary
Highly motivated individual with an ambitious mindset pursuing a full-time position that uses my exceptional communication skills and administrative experience to meet and exceed business objectives while having an opportunity to continue learning to grow in my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Patient Service Specialist
Providence Regional Cancer System
07.2024 - Current
- Responsible for managing patients' appointments, consultations, evaluations, and treatments here in clinic for supervising provider who sees on average 20-22 patients a day.
- Responsible for processing patient referrals and keeping up with outside providers to ensure patient is scheduled in a timely matter.
- Responsible for collecting existing and new patient insurance information for insurance verification purposes.
- Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data
- Providing accurate and detailed information to patients with respect to test preparations and also guide them on the time scheduled for their arrival or other directional information needed.
- Provide patient support, taking appropriate action in response to questions from them.
- Function as contact point with clinical staff, referral sources, and patients as well as interface with other health workers as necessary.
Medical Receptionist / Admin Assist
Garden Courte Memory Care Community
01.2020 - Current
- Operates front office in a healthcare environment and is first point of contact for all initial contact via phone, email and in person.
- Provide a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
- Schedule and maintain facility census as well as employee, and provider contact lists.
- Navigate through multiple computer programs while inputting data quickly and efficiently.
- Manage facility's electronic filing system, cloud databases, archives, mail and other relevant records.
- Work closely with the Community Relations Director to conduct initial admission inquiries, in person or over the phone, and schedule tours of the facility.
- Communicate effectively with outside providers such as Physical Therapist, MD's, Insurance Companies, Dental Providers, Podiatrist, etc. To enroll residents into their programs in a timely manner upon admission.
- Collect and verify accurate and complete demographic information and accurately enter data into the information system, & update established patient files as necessary.
- Knowledge and accordance with HIPAA and patient confidentiality.
Office Assistant II
South Puget Sound Community College
07.2018 - 05.2019
- First point of contact for the Student Learning Support Center providing direct or indirect assistance to academic functions and services of the LSC.
- Room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college.
- Assessed student needs and explained services, processes, procedures and guidelines of the center.
- Utilized computer systems effectively to obtain information, produce reports and help to identify and locate information on advising, careers, and transfer.
- Assisted with check-in and prepared labs for New Student Advising, Registration Sessions and Start Next Quarter Orientations.
- Assisted with the design of marketing materials (i.e., posters, forms, flyers, PowerPoint presentations) for upcoming events or presentations.
- Developed and maintained effective working relationships ensuring students and employees of the college had a positive experience in the LSS Center.
Education
Associates of Applied Science - Medical Assisting
South Puget Sound Community College
Olympia, WA Skills
- Excellent written and oral communication skills
- Electronic Medical Records (EMR)
- Customer Relations & Patient Communication
- Medical Administration
- HIPPA Rules & Regulations
- Microsoft Office , Microsoft Outlook, Adobe Acrobat, Google Suite
Certification
CRP & First Aid Certification
Timeline
Senior Patient Service Specialist
Providence Regional Cancer System
07.2024 - Current
Medical Receptionist / Admin Assist
Garden Courte Memory Care Community
01.2020 - Current
Office Assistant II
South Puget Sound Community College
07.2018 - 05.2019
Associates of Applied Science - Medical Assisting
South Puget Sound Community College
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