Courtney L. Cook
Pace,FL
Summary
Licensed Clinical Social Worker (LCSW) | Behavioral Health Educator
Compassionate and results-driven Licensed Clinical Social Worker with extensive experience in behavioral health education, training development, and patient-centered care. Proven expertise in cognitive behavioral health screenings, psychosocial assessments, and therapeutic interventions, with a strong background in Value-Based Care and interprofessional collaboration.
Overview
13
13
years of professional experience
Work History
LCSW Behavioral Health Case Manager
Simply Health Plan
12.2020 - Current
- Conducted behavioral health assessments, developed care plans, and provided therapeutic interventions through remote patient engagement strategies
- Developed, planned, and led training programs for LCSWs and MSWs on population health, value-based care, and senior care principles
- Conducted in-person and virtual training sessions on compliance, documentation, therapy techniques and virtual engagement of patients and members
- Collaborated with cross-functional teams, including compliance, legal, and utilization management/coding departments, to identify training needs and improve program delivery within behavioral health program
- Served as mentor provider onboarding, ensuring effective education for new team member
- Monitored LCSW and MSW role performance through direct observation, chart review, and data analysis, providing coaching as needed
- Maintained active clinical practice while simultaneously managing other cross-functional roles within the behavioral health team
- Maintain and create positive relationships with providers and coordinate care of members with internal and external resources to meet identified needs of members
LCSW Medicaid Case Manager
Lighthouse Health Plan
09.2018 - 12.2020
- Conducted behavioral health assessments, developed care plans, and provided therapeutic interventions via motivational interview techniques
- Worked within an interprofessional team to address complex social and health needs of diverse patient populations
- Delivered crisis management and intervention services, ensuring appropriate care and support for patients in need
- Provided short-term therapeutic modalities (CBT, DBT) to help patients manage symptoms related to behavioral health and medical conditions
- Developed a robust knowledge of Medicaid system and how it interacts within the various cross-functional teams
Vice-President of Development
Big Brothers Big Sisters of Northwest Florida
05.2017 - 09.2018
- Provide oversight of agency donors including donor relations, donor giving society, multi-year pledges, and donor data base
- Participated in recruitment and marketing events, contributing as a subject matter expert in hiring processes
- Delivered onsite training, mentorship and clinical role observation to clinical team members
- Work with agency CEO, accounting, and agency executive committee to build agency budget and provide oversight of funds
- Developed and wrote grants and administered grants as specified by the donor
- Other tasks include: Speaking engagements, strategic planning, and program/grant evaluation
Cancer Support Services Coordinator/Specialist
Baptist Hospital
03.2012 - 05.2017
- Program development and management of support services for comprehensive cancer center including: development, implementation, and retention of various programs through virtual and in-person education
- Delivered onsite and virtual training to various roles within the company as well as in the community and for members
- Monitored LCSW and MSW role performance through direct observation, chart review, and data analysis, providing coaching as needed
- Provided coaching and direction to develop staff therapeutic skills outside of the training environment including to those seeking licensure and interns
- Maintained active clinical practice for 20% of the role, delivering high-quality patient care
- Direct and maintain compliance of National Accreditations for the Cancer Center and the hospital
- Other tasks include: community education/ outreach; internal lean instructor and coach; strategic planning; quality evaluation and improvement; and budget supervision
Education
Master of Social Work (MSW) -
Florida State University
01.2010
Licensed Clinical Social Worker (LCSW -
Skills
- Competencies
- Behavioral Health Training & Education
- Cognitive Behavioral Therapy (CBT) & Dialectical Behavior Therapy (DBT)
Affiliations
Member, National Association of Social Workers (NASW)
Accomplishments
- End-of-Life & Goals of Care Conversations
- Social Determinants of Health (SDOH) Advocacy
- Crisis Management & Intervention
- Value-Based Care & Population Health
- Electronic Medical Records (EMR) Documentation
- Compliance, Coding, & Quality Standards
- Interprofessional Collaboration & Leadership
- Public Speaking & Didactic Delivery
- Certifications & Professional Development
- Certification in Alzheimer’s Disease and Related Disease Disorders (Department Elder Affairs)
- Continuing education in Cognitive Behavioral Therapy (CBT)
- Continuing education in Dialectical Behavior Therapy (DBT)
- Continuing Education in Geriatric Care & Value-Based Care
- Continuing Education in Remote Therapeutic Interventions
Timeline
LCSW Behavioral Health Case Manager
Simply Health Plan
12.2020 - Current
LCSW Medicaid Case Manager
Lighthouse Health Plan
09.2018 - 12.2020
Vice-President of Development
Big Brothers Big Sisters of Northwest Florida
05.2017 - 09.2018
Cancer Support Services Coordinator/Specialist
Baptist Hospital
03.2012 - 05.2017
Master of Social Work (MSW) -
Florida State University
Licensed Clinical Social Worker (LCSW -
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