Courtney Ledford
Hixson,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Pizza Hut
Hixson, TN
10.2018 - 12.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Store Manager
Dollar General
Red Bank, TN
01.2018 - 04.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Child Caregiver
Children's Network International
Hixson, TN
03.2017 - 02.2018
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
- Prepared meals according to dietary requirements and preferences.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Maintained accurate records of each child's attendance, behavior, meals served, naps taken and activities participated in.
- Implemented behavior management techniques to ensure safety of all children in the facility.
- Ensured that toys, furniture and equipment are clean and sanitized regularly.
Customer Service Cashier
Sears
Hixson, TN
01.2016 - 02.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Applied Science - Business Administration
Miller-motte Technical College
Chattanooga, TN07-2024
Skills
- Policy Implementation
- Business Administration
- Staff Management
- communication skills
- organizational skills
- typing skills
- Drawer balancing
- Customer Assistance
- Payment Collection
- Customer Service
- Payment Processing
- Cash Handling
- Returns processing
- Cash Register Operation
- POS Systems
- Complaint resolution
- Scheduling
- Product Knowledge
- Account updating
- Paperwork Processing
- Inbound and Outbound Calling
- Call Management
- Data Entry
Timeline
Manager
Pizza Hut
10.2018 - 12.2021
Store Manager
Dollar General
01.2018 - 04.2019
Child Caregiver
Children's Network International
03.2017 - 02.2018
Customer Service Cashier
Sears
01.2016 - 02.2017
Associate of Applied Science - Business Administration
Miller-motte Technical College