Courtney Ledgard

Managed a caseload of up to 16 clients, delivering integrated services including job development, placement, coaching, WEXA career counseling and development, with job shadowing; monitored progress through regular follow-ups and employer communication. Conducted client intakes and comprehensive assessments to determine abilities, limitations, and vocational objectives in alignment with Harrisburg OVR guidelines.

Maintained accurate and timely case documentation, tracking service delivery, client outcomes, and necessary interventions to ensure program compliance and effectiveness. Completed and managed end of month reports such as training logs, monthly reports, monthly service plans.

Facilitated employer engagement through outreach, presentations, and development of marketing materials; promoted inclusive hiring by educating employers on accommodations and workplace integration. Provided job development training and consultation to coworkers. Developed and facilitated cultural awareness trainings during staff department meetings

• Observed and Assisted at School-Based Partial Hospitalization IU13 Location in Manheim, PA. Completed training in Mandated Reporting, CPR Certified, Diversity and Welcoming Environments, Medication Administration Training Certified
• Program and Curriculum Development and facilitating group therapeutic services. Review and facilitate treatment plans, electronic medical records, and progress notes