Courtney Leightner
Wichita Falls,TX
Summary
Driven professional with strong customer service and relationship-building skills. Experienced in enhancing customer engagement through personalized interactions and effective marketing strategies.
Overview
6
6
years of professional experience
Work History
Book Seller
Books-A-Million
Wichita Falls, TX
09.2025 - Current
- Recommended titles to customers, enhancing their book discovery experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Restocked and organized merchandise, improving store presentation and accessibility.
- Coordinated promotional events, boosting customer engagement and driving sales.
- Operated cash register efficiently, ensuring smooth processing of transactions and returns.
Salon Owner/Operator
The Garden Salon
Wichita Falls, Texas
09.2020 - Current
- Managed daily salon operations and staff scheduling for optimal efficiency.
- Developed and implemented marketing strategies to attract new clients effectively.
- Created a welcoming atmosphere for clients, enhancing their overall experience.
- Built strong client relationships through personalized consultations and follow-ups.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Oversaw inventory management, ensuring product availability and quality control.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
Education
GED -
Wichita Falls High School
Wichita Falls05-2008
Some College (No Degree) - Cosmetology
Vernon College
Wichita FallsSkills
- Book advising
- Sales strategies
- Customer engagement
- Merchandise organization
- Inventory management
- Cash handling
- Marketing campaigns
Timeline
Book Seller
Books-A-Million
09.2025 - Current
Salon Owner/Operator
The Garden Salon
09.2020 - Current
GED -
Wichita Falls High School
Some College (No Degree) - Cosmetology
Vernon College