Courtney Leitschuck
Northlake
Summary
Experienced Talent Development Leader with over 10 years of experience in designing comprehensive employee development programs. Skilled in supporting employee onboarding, driving talent mobility, and enhancing the employee experience. A good listener, empathic, and a natural leader. Dedicated to helping organizations maximize their talent potential and create a culture of continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Director, Organizational and Talent Development
Scooter’s Coffee
05.2021 - 12.2023
- Developed a successful team positioned as credible, proactive, and trusted thought partners through building relationships and delivering results.
- Identified and implemented innovative talent development programs and initiatives to attract and retain top talent in the competitive market.
- Collaborated with cross-functional teams to identify and address skill gaps within the organization and develop training programs to fill those gaps.
- Developed and implemented strategies to enhance the organization's brand and reputation as an employer of choice in the industry.
- Designed and implemented a comprehensive onboarding program for new employees to ensure a smooth transition and successful integration into the organization's culture and values.
- Planned and facilitated the first, annual, all-employee conference, FUSE.
- Transitioned yearly performance reviews to quarterly performance check-ins to facilitate more timely and meaningful conversations between employees and leaders.
- Introduced Talent Reviews as a way to support individual employee growth and development.
- Supported the implementation and rollout of our internal Learning Management System.
- Conducted annual Employee Engagement Survey and partnered with leaders to make employee engagement a year-round initiative.
- Partnered with leaders to create a culture of continuous learning and development throughout the organization, emphasizing the value of ongoing professional growth and upskilling.
Manager, Organizational and Talent Development
NMC, Inc
03.2017 - 05.2021
- Led a team of technical and non-technical trainers, responsible for building solutions to support the continued growth and development of NMC, Inc, employees.
- Developed and implemented a comprehensive leadership development program, including assessments, training, and coaching, to develop and retain high-potential managers and leaders within NMC, Inc.
- Developed and implemented a comprehensive career development program for employees to enhance their skills and advance their careers within NMC, Inc.
- Conducted regular evaluations and assessments to measure the effectiveness and impact of learning and development programs on employee performance and organizational success
- Analyzed workforce data and trends to identify skill gaps and talent needs within the organization, and develop strategies to address them effectively.
- Collaborated with leadership to identify and prioritize key talent development initiatives, aligning them with the overall strategic goals of NMC, Inc.
- Evaluated and recommended external training and development programs to enhance the skills and capabilities of NMC employees.
- Led the creation and rollout of company-wide competency frameworks.
Talent Development Specialist
NMC, Inc
08.2014 - 03.2017
- Designed, developed, delivered, and evaluated leadership and employee development training programs
- Consulted with leaders to determine gaps in team effectiveness
- Created Individual Development Plans for entry to mid-level employees
- Coordinated class rosters, schedules, equipment, facilities and evaluation data related to courses delivered.
Talent Development Specialist II
Johnson Financial Group
01.2014 - 08.2014
- Supported the planning, communication, marketing, implementation, and evaluation of talent development programs that maximize the performance of individuals and teams to achieve JFG's talent development objectives and other corporate initiatives
- Supported training and development needs with the organization
- Utilized needs assessments and other business analysis tools to identify critical learning and development opportunities
- Designed and facilitated individual contributor programs
- Evaluated training effectiveness; maintained metrics for all
Talent Process Specialist
Bemis Company, Inc
08.2011 - 10.2013
- Project managed the Bemis Talent Management processes which include, but are not limited to: Human Capital Review, Performance Management, Succession Planning, Leader Broadening Program, and Assessments
- Continuously improved, implemented and communicated Talent Management processes
- Coordinated, scheduled, communicated, and owned follow-up of coaching, pertaining to 360’s, and additional leadership assessments.
Curriculum Developer & Training Specialist
Bemis Company, Inc
07.2007 - 08.2011
- Supported training and development needs within the organization
- Facilitated courses centered around employee and leadership development
- Sample courses created and facilitated: Emotional Intelligence, Giving and Receiving Feedback, Exploring Leadership, The Cheese Experience, Presentation Skills, CSI: Customer Service Investigation, Participating in Team Success and a Management 101 curriculum series
- Assisted in coordination of courses, including participant enrollment, room scheduling, and material creation.
Education
Human Resource Development
University of Minnesota Twin Cities
Minneapolis, MN05.2007
Skills
- Training and Development
- Performance Management
- Leadership Development
- Employee Development
- Organizational Development
- Coaching
- Classroom Facilitation
- Instructional Design
Workshops And Certifications
- Building Technical Competencies Certification- Workitect (01/01/20)
- Building Competency Models- Workitect (07/01/17)
- Crucial Conversations Certification (10/01/14)
- Envision 360 Certified (05/01/13)
- Myers Briggs & FIRO-B Certification (09/01/12)
- Level 1& 2 Emotional Intelligence Certification – Talent Smart (04/01/10)
- Accelerated Learning Workshop- Dave Meier (06/01/08)
- Instructional Design for New Designers- Langevin Learning (10/01/07)
Timeline
Director, Organizational and Talent Development
Scooter’s Coffee
05.2021 - 12.2023
Manager, Organizational and Talent Development
NMC, Inc
03.2017 - 05.2021
Talent Development Specialist
NMC, Inc
08.2014 - 03.2017
Talent Development Specialist II
Johnson Financial Group
01.2014 - 08.2014
Talent Process Specialist
Bemis Company, Inc
08.2011 - 10.2013
Curriculum Developer & Training Specialist
Bemis Company, Inc
07.2007 - 08.2011
Human Resource Development
University of Minnesota Twin Cities
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