Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Lester

Fort Worth,Texas

Summary

Dynamic operations professional recognized for maintaining high standards and delivering exceptional results in fast-paced production environments. Expertise in ensuring seamless operations while upholding stringent safety protocols, contributing to a culture of excellence. Strong collaboration skills and adaptability enhance the ability to drive efficiency and foster teamwork, with a focus on precision and effective problem-solving. Committed to leveraging these strengths to optimize processes and achieve organizational goals.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Soil and Sling Operator

UniFirst
04.2024 - Current
  • Operated industrial laundry equipment to ensure efficient processing of textiles.
  • Maintained safety and cleanliness standards within operational areas to promote workplace safety.
  • Trained new operators on equipment usage and safety protocols, enhancing team performance.
  • Monitored production workflow, identifying bottlenecks and implementing solutions for improved efficiency.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Increased production speed by 15% by documenting via photo evidence of improper quality work as instructed by Production Supervisor.

Assistant General Manager

Pie Five Pizza Co
03.2020 - 04.2024
  • Oversaw daily operations, ensuring adherence to company policies and service standards.
  • Trained and mentored staff, fostering a collaborative and efficient team environment.
  • Analyzed sales trends to inform staffing decisions and optimize labor costs during peak periods.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Increased sales by 30% by continually improving self set standards and applying learned skills to training practices.

Assistant Manager

Sonic Drive
05.2007 - 03.2020
  • Oversaw daily operations ensuring efficient service and customer satisfaction.
  • Trained and mentored staff to enhance team performance and service quality.
  • Coordinated scheduling to ensure appropriate staffing levels during peak hours.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Inbound Call Center Representative

TCIM Services
11.2005 - 08.2006
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized call center software to manage incoming calls and maintain accurate records of customer interactions.
  • Handled escalated calls with professionalism, providing effective solutions while maintaining customer satisfaction.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.

Education

High School Diploma -

Weatherford High School
Weatherford, Texas
05.2004

Skills

  • Skilled in multitasking
  • Clerical support tasks
  • Efficient at acquiring new skills
  • Perform independent lifting of 50 lbs
  • Attention to detail
  • Problem-solving

Certification

Management Food Handlers Card

Timeline

Soil and Sling Operator

UniFirst
04.2024 - Current

Assistant General Manager

Pie Five Pizza Co
03.2020 - 04.2024

Assistant Manager

Sonic Drive
05.2007 - 03.2020

Inbound Call Center Representative

TCIM Services
11.2005 - 08.2006

High School Diploma -

Weatherford High School

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Courtney Lester