Summary
Overview
Work History
Education
Skills
Timeline
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Courtney LeVeille

Greensboro,NC

Summary

Personable and dedicated shift lead with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Shift Manager/Key Holder

Aldi
Greensboro, NC
07.2023 - Current
  • Managed daily store operations, including opening and closing the store.
  • Supervised team of associates to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Trained new employees on company policies and procedures.
  • Ensured compliance with all applicable laws and regulations.
  • Developed strategies to maximize sales and profits.
  • Conducted regular inventory checks to identify any discrepancies or shortages.
  • Monitored employee performance and provided feedback as needed.
  • Performed cash handling duties such as making change and processing payments.
  • Organized promotional displays throughout the store.
  • Utilized POS systems for tracking sales data, returns, refunds.
  • Stocked shelves with incoming shipments in an organized fashion.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.

Shift Manager/Key Holder

Aldi
DeLand, FL
04.2021 - 07.2023
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Ensured proper opening and closing procedures were followed daily.
  • Resolved customer complaints promptly and professionally.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted customers with locating and securing desired products.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Travel Consultant

SYKES
DeLand, FL
06.2019 - 03.2021
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Advised clients on foreign currency exchange rate fluctuations when booking international trips.
  • Provided support during pre-trip preparations such as visa applications.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Used company tools and systems to complete requests.
  • Searched and confirmed travel reservations for customers.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.

Childcare Assistant

Childrens First Learning Academy
DeLand, FL
01.2018 - 01.2019
  • Provided safe, nurturing and stimulating environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Maintained accurate records of daily attendance and other related information.
  • Observed and monitored the safety of all children in care.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Ensured compliance with relevant legislation, standards and regulations.
  • Supported the development of individual plans based on the interests and abilities of each child.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Provided guidance on social interaction among peers within the group setting.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Conducted daily health checks including temperature taking and recording results.
  • Enforced rules to teach good manners and maintain safe environment.

Education

High School Diploma -

Deland High School
DeLand
04-2017

Skills

  • Policy Enforcement
  • Employee Motivation
  • Effective Leadership
  • Store Organization
  • POS operations
  • Drawer balancing
  • Customer Service
  • Effective prioritization
  • Task Delegation
  • Efficiency Improvement
  • Time Management

Timeline

Shift Manager/Key Holder

Aldi
07.2023 - Current

Shift Manager/Key Holder

Aldi
04.2021 - 07.2023

Travel Consultant

SYKES
06.2019 - 03.2021

Childcare Assistant

Childrens First Learning Academy
01.2018 - 01.2019

High School Diploma -

Deland High School

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Courtney LeVeille