Summary
Overview
Work History
Skills
Timeline
Generic

Courtney Lewis

Snellville,GA

Summary

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Overview

12
12
years of professional experience

Work History

Account Representative

Uber
12.2018 - Current
  • Leverage prospecting skills and relationships to build partnerships with merchants in your geographic region
  • Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our merchants, including sustainable economics for both parties
  • Clearly communicate the value of Uber and its newest products to prospects
  • Achieve and consistently exceed monthly targets
  • Partner with our Operations and Account Managers to smoothly activate the best merchants
  • Help us identify and build best practices
  • Develop long-term relationships with key in-region partners
  • Act as an ambassador of Uber Eats' mission, brand, and product
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Contacted customers to assess satisfaction and current needs.
  • Expanded territory by executing effective warm calls and negotiating contracts.
  • Oversaw account services for key regional clients.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Frozen Food Manager

Kroger
11.2015 - 07.2018
  • Exceeded $2,500 weekly sales quota, targeted customer behavior to increase sales
  • Handled amounts exceeding $5,000 daily, maintained accurate balances and deposits
  • Promote trust and respect among associates.
  • Communicate company, department, and job specific information to associates.
  • Establish performance goals for department and empower associates to meet or exceed targets.
  • Develop adequate scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on performance of their job and participate in the performance appraisal process.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Inform customers of frozen food specials.
  • Display a positive attitude.
  • Develop and implement a department business plan to achieve desired results.
  • Understand the store's layout and be able to locate products.
  • Create and execute sales promotions in partnership with store management.
  • Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Implement the period promotional plan for the department.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
  • Train department associates on inventory/stocking and Computer Assisted Ordering.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Store Manager

Pep Boys
05.2013 - 11.2015
  • Responded to and promptly answered and resolved customer inquiries and complaints, billing questions and payment and service requests
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
  • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
  • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
  • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Partner with the Fleet business team to maintain and build Fleet service customer relationships.
  • Advise associates, technicians, and customers on tires, parts and service programs.
  • Effectively communicates with all store associates, managers, and customers.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.

Front End Support Assistant Manager

Whole Foods
08.2012 - 05.2013
  • Models and delivers outstanding customer service.
  • Sets and achieves the highest standards of retail execution.
  • Works with Team Leader to achieve cost, margin, expense and labor targets.
  • Follows through on all customer questions and requests; resolves concerns as needed.
  • Works with Team Leader to resolve team concerns or issues.
  • Evaluates and documents Team Member work performance.
  • Functions as point person and departmental person in charge in absence of Team Leader.
  • Consistently communicates and models WFM vision and goals.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained team members in successful strategies to meet operational and sales targets.

Maintenance Planner/Scheduler

Leonora Park
05.2010 - 08.2012
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • The role of the Maintenance Planner Scheduler in Facility Operations is to ensure that all routine maintenance is efficiently planned and scheduled. To successfully perform this role, the Maintenance Planner Scheduler will conduct site visits, identify safety hazards and resource requirements (including labor, materials, tools, etc.), and will require the necessary crafts or special skills needed to perform maintenance activities safely and efficiently. Additionally, this position will be responsible for developing preliminary weekly schedules for review with operations and maintenance to ensure asset and resource availability, and this position will approve final work schedules for release. Excellent communication skills and the ability to work on a team are imperative.

Skills

  • Analytical and Critical Thinking
  • Negotiation and Resolution
  • Problem Identification
  • Persuasive Negotiations
  • Payment Solicitation
  • Customer Advising and Referral
  • Account Monitoring
  • Delegation and Supervision
  • Customer Relationships
  • Department Oversight
  • Verbal and Written Communication
  • Focus and Follow-Through
  • Employee Training

Timeline

Account Representative

Uber
12.2018 - Current

Frozen Food Manager

Kroger
11.2015 - 07.2018

Store Manager

Pep Boys
05.2013 - 11.2015

Front End Support Assistant Manager

Whole Foods
08.2012 - 05.2013

Maintenance Planner/Scheduler

Leonora Park
05.2010 - 08.2012

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Courtney Lewis