Courtney Lewis
Spokane,WA
Summary
Proven team player and adept at cash handling, I excelled at Starbucks by fostering a positive customer environment and resolving complaints to enhance loyalty. Skilled in POS systems and exceptional customer service, I effectively balanced front and back-of-house duties, contributing to significant team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Cashier
Stop & Shop
07.2021 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Redeemed coupons to discount purchases.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
MA-P - Phlebotomy
Phlebotomy USA
Liberty Lake07.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Adaptive and creative
- Exceptional customer service
- Active listener
- Safe Food Handling
- Excellent memory
- POS Systems
- New Hire Training
- Venipuncture
- Order of draw
- Butterfly needle technique
- Capillary puncture
Certification
MA-P
Timeline
Barista
Starbucks
04.2022 - Current
Customer Service Cashier
Stop & Shop
07.2021 - 02.2023
MA-P - Phlebotomy
Phlebotomy USA