Courtney Lima
Clearwater
Summary
Dynamic professional with extensive experience as Diversion/Adoptions Case Manager at Lutheran Services of Florida. Demonstrated expertise in client advocacy and community engagement, effectively establishing strategic partnerships to enhance service delivery. Proficient in case documentation and staff education, consistently elevating operational efficiency and client outcomes. Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diversion/Adoptions Case Manager
Lutheran Services of Florida
Larog
10.2023 - Current
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Consulted with staff on resolution of complex service issues.
- Educated clients about mental health conditions, medications and self-care techniques.
- Educated clients and their families about their rights and available community resources.
Bartender/Server
Burrito Social
North Redington Beach
12.2020 - 01.2023
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Dependency Case Manager
Family Support Services
Largo
06.2021 - 12.2022
- Maintained documentation related to all services provided according to agency standards.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Provided advocacy support by helping clients understand their rights and responsibilities.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
Administrative Assistant
Pinellas Classroom Teachers Association
Largo
12.2018 - 07.2020
- Managed database systems containing customer contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Administrative Assistant/Data Entry Specialist
Emerald Medical Supply
Indian Shores
10.2018 - 07.2019
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed, edited and typed complex memos and reports with job-related software.
- Managed database systems containing customer contact information.
Paralegal/Legal Assistant
Law Offices of Powers Sellers & Finkelstein
Clearwater
07.2016 - 11.2018
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
- Responded to client calls and inquiries to deliver applicable information.
Office Administrator
Salt Rock Grill
Indian Shores
01.2012 - 04.2018
- Implemented quality control measures to uphold company standards.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Scheduled appointments for senior management team members using Outlook calendar system.
Education
Bachelor of Science - Criminology & Criminal Justice, Communications
University of Tampa
Tampa, FL05.2016
Skills
- Problem solving
- Case documentation
- Client advocacy
- Community engagement
- Organizational skills
- Staff education and training
- Public relations
- Strategic partnerships
Certification
Florida Board Certified Dependency Case Manager (Social Work), 09/01/22
References
Available upon request
Timeline
Diversion/Adoptions Case Manager
Lutheran Services of Florida
10.2023 - Current
Dependency Case Manager
Family Support Services
06.2021 - 12.2022
Bartender/Server
Burrito Social
12.2020 - 01.2023
Administrative Assistant
Pinellas Classroom Teachers Association
12.2018 - 07.2020
Administrative Assistant/Data Entry Specialist
Emerald Medical Supply
10.2018 - 07.2019
Paralegal/Legal Assistant
Law Offices of Powers Sellers & Finkelstein
07.2016 - 11.2018
Office Administrator
Salt Rock Grill
01.2012 - 04.2018
Bachelor of Science - Criminology & Criminal Justice, Communications
University of Tampa
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