Courtney Lippmann
Newcastle,PA
Summary
Dynamic professional with extensive experience at North American Dental Group, excelling in team collaboration and problem-solving. Proven track record in resolving billing discrepancies and enhancing revenue collection. Strong attention to detail and effective communication skills foster positive relationships with clients and colleagues, ensuring compliance and operational excellence in fast-paced environments.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
10
10
years of professional experience
Work History
Mail Carrier
United States Postal Service
07.2018 - 04.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Team Lead/Billing Specialist/Revenue Cycle Specialist
North American Dental Group
07.2016 - 07.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
Certified Recovery Specialist
Lawrence County Drug & Alcohol
07.2015 - 05.2016
- Facilitated group therapy sessions for improved communication and coping skills among clients.
- Connected clients with community resources such as housing, employment assistance, and mental health services to promote successful reintegration into society posttreatment.
- Organized peer-led support groups for continued emotional growth and development during the recovery process.
- Directed client well-being checks and documented notes.
- Advocated for client needs within treatment facilities, addressing any barriers or challenges that may impede their progress in rehabilitation programs.
- Developed aftercare plans to prevent relapse while maintaining ongoing support relationships with clients following program completion.
- Led educational workshops on topics related to substance abuse prevention, harm reduction strategies, and healthy coping mechanisms.
- Built strong rapport with clients, fostering trust and open communication throughout the recovery process.
Medical Billing Specialist
ABC Billing INC
11.2014 - 03.2015
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
Associate in Health Information Managment - Medical Billing And Coding
DeVry University
IL05-2026
Certificate - Medical Billing And Coding
Lawrence County Votech
New Castle Pa12-2004
High School Diploma -
Lincoln Jr/Sr High School
Ellwood City Pa06-2003
Skills
- Decision-making
- Team collaboration
- Attention to detail
- Problem-solving
- Verbal and written communication
- Conflict resolution
- Professional boundaries
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Mail Carrier
United States Postal Service
07.2018 - 04.2025
Team Lead/Billing Specialist/Revenue Cycle Specialist
North American Dental Group
07.2016 - 07.2018
Certified Recovery Specialist
Lawrence County Drug & Alcohol
07.2015 - 05.2016
Medical Billing Specialist
ABC Billing INC
11.2014 - 03.2015
Associate in Health Information Managment - Medical Billing And Coding
DeVry University
Certificate - Medical Billing And Coding
Lawrence County Votech
High School Diploma -
Lincoln Jr/Sr High School
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