Courtney Livingston
Cypress,TX
Summary
Distinguished Senior Casualty Claims Representative with extensive experience in accident investigation, negotiation, and claims settlements. Expertise in overseeing diverse claims, including first-party bodily injury, third-party bodily injury, and property liability claims, ensuring equitable settlements while prioritizing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sr. Casualty Claims Representative III
Germania Insurance
Brenham, Texas
08.2019 - Current
- Accident investigation to conclude liability, analyzing police reports, interviewing all parties involved, determining if scene investigation documents were necessary for liability, and communicating and collaborating with colleagues as needed.
- Focus on customer centricity. Establishing contact with the insured party, representation, and all others involved; conveying empathy and concern for customers; ensuring customer confidence in the claims process.
- Experience handling uninsured/underinsured, third-party, moderate, minor, and major bodily injury claims. Attorney representation, negotiation, and settlements; Evaluate, negotiate, and settle liability, auto, and injury claims with plaintiff attorneys; Work with legal representation to find a settlement that is fair to all parties involved; Attend mediations, arbitrations, and minor hearings.
- Experience investigating and settling farm liability claims and homeowner liability claims. To include policy and coverage interpretation and investigation, valuing, and resolving injury claims.
Staff Claim Service Adjuster
Allstate Insurance Company
, USA
09.2000 - 01.2016
- Accident Investigation to conclude liability
- Analyzing police reports;
- Interviewing all parties involved;
- Determine if scene investigation documents were necessary for liability:
- Communicate and collaborate with colleagues as needed.
- Focus on customer centricity.
- Establishing contact with insured party, representation, and all others involved;
- Convey empathy and concern for customers;
- Ensuring customer confidence with claims process;
- Negotiate fair settlement of damages and injury.
- Use multiple software technologies to assist with claim analysis and documentation;
- Working knowledge of NextGen, Colossus, and MDP software;
- Experience handling UM/UIM, 3rd party, Moderate, ICST, and Major Injury claims.
- Evaluated, negotiated, and settled liability, auto, and injury claims with plaintiff attorneys;
- Worked with legal representation to find a settlement fair to all parties involved;
- Attended mediations, arbitrations, and minor hearings.
- Chairman's Quality Award;
- Outstanding Performance Bonus;
- Recognition for settlements, quality, and internal and external customer service.
Education
Senior Claim Law Associate -
04.2006
Bachelor of Arts -
Texas A&M University
Texas05.2000
Skills
- Accident investigation
- Liability assessment
- Negotiation strategies
- Claims settlement
- Coverage interpretation
- Customer relationship management
- Risk evaluation
- Effective communication
- Software utilization
- Claim resolution
- Coverage verification
- Payment processing
- Allocating claims
- Teamwork skills
- Support litigation
- Multitasking Abilities
- Negotiation techniques
- Expense control
Accomplishments
- Chairman's Quality Award
- Outstanding Performance Bonus
- Recognition for settlements, quality, and internal and external customer service
Training
- Senior Claim Law Associate, 04/01/06
- Adjuster P&C License
- Casualty Represented Skills Workshop
- Department of TDY in Unrepresented Claims office (North Houston MCO), To further develop understanding of claims process
Timeline
Sr. Casualty Claims Representative III
Germania Insurance
08.2019 - Current
Staff Claim Service Adjuster
Allstate Insurance Company
09.2000 - 01.2016
Senior Claim Law Associate -
Bachelor of Arts -
Texas A&M University