Courtney L. London
Houlton,USA
Summary
Experienced Peer Recovery Advocate with a strong background in patient advocacy and relationship management at the Houlton Band of Maliseet Indians. Skilled in Microsoft Office, successfully coordinated care management services to ensure compliance and optimize resource utilization. Demonstrated ability to foster supportive environments that enhance recovery outcomes.
Overview
10
10
years of professional experience
Work History
Peer Recovery Advocate
Houlton Band of Maliseet Indians
Houlton, Maine
07.2024 - 06.2025
- As a peer recovery advocate I had personal experiences challenging and maintaining mental health while I was in recovery from substance abuse, computer proficiency, skills in Microsoft Office email, knowledge and understanding of different models of facilitating and had willingness to learn other methods, advocate for self and others, ability to identify resources in our community to support recovery, navigated traditional and nontraditional systems, modeled strength-based interactions and treated all individuals with respect, communicated skills and established rapport with court participants, family members, caregivers, and other resource providers, worked independently and collaboratively, facilitated peer lead support groups, served as mentor for court participants by demonstrating ways by setting healthy boundaries, becoming empowered and self-responsibilities, provided care management and care coordination services, ensuring optimum utilization of resources, service delivery, and compliance with external agencies and referral sources requirements, transported for program participants, coordinated in a timely manner issues and or activities relevant to the team and or to the team’s relationship within the healing to wellness court
Administrative Assistant/Office Manager
Advance Recovery Center
Houlton, Maine
09.2018 - 07.2024
- Updated patient files regularly and maintained paperwork when changes occur for them.
- Ensured efficient operation of office equipment.
- Prepared and prioritized calendars and correspondence.
- Greeted visitors and patients in a professional caring manner, responding to inquiries, referrals or any other information needed by directing them to appropriate personnel.
- Handle confidential documents in an organized fashion according to established protocol.
- Organized all screening procedures outlined by our office.
- Composed letters, memos, reports, emails, and other written correspondence as required by physician or other management staff.
- Answered all questions from patients regarding care and services from our clinic.
- Exceeding patient satisfaction by finding solutions to problems.
- Collaborated with other organizations to discuss new opportunities in recovery.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
Office Assistant
Oulette chiropractor
Houlton, Maine
08.2015 - 07.2018
- Updated patient files, scheduled patients, directed phone calls to appropriate places, composed memos, reports, faxing, copying as directed by physician or other staff, collaboration with other medical professionals upon referral requests from physician and or other staff.
Education
Liberal arts general studies -
University of Maine @Augusta
09.2010
High School Diploma -
Houlton High School
Houlton06.1998
Skills
- Clerical support
- Scheduling coordination
- Professional communication
- Relationship building
- Patient prioritization
- Confidential document management
- Patient advocacy
- Insurance processing
- Staff supervision
- MAT program administration
- HIPAA compliance
- Microsoft Office proficiency
Accomplishments
- 16 years sober
- MAT Program
- HIPAA Certification
- Recovery Coaching Certification
Timeline
Peer Recovery Advocate
Houlton Band of Maliseet Indians
07.2024 - 06.2025
Administrative Assistant/Office Manager
Advance Recovery Center
09.2018 - 07.2024
Office Assistant
Oulette chiropractor
08.2015 - 07.2018
Liberal arts general studies -
University of Maine @Augusta
High School Diploma -
Houlton High School
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