Animal-loving Administrative Receptionist known for being compassionate, hard working and for maintaining a professional standard in any environment. Skilled in managing high volume inbound/ outbound calls and emails, appointment scheduling and payment processing. My goal is to provide top notch customer service in each interaction, by listening to the clients needs and going the extra mile to ensure a successful resolution.
Overview
4
4
years of professional experience
Work History
Office Manager /Customer Sales Representative
IDF Granite
07.2022 - 08.2023
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services..
Contacted potential customers to capitalize on sales opportunities.
Participated in regular training sessions to stay current on industry trends and best practices.
Built relationships with customers and community to promote long term business growth.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist/Office Administrative Assistant
Faulkville Animal Hospital
08.2021 - 07.2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Entered data from pet records and office visits into computer system.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Adhered to strict HIPAA guidelines to protect patient privacy.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Maintained inventory of office supplies and placed orders.
Assisted coworkers and staff members with special tasks on daily basis.
Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Maintained office and waiting room, keeping common areas clean and tidy.
Increased accuracy of medical records by diligently updating patient information during each visit.
Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Team Lead /Customer Service Representative
Sodexo
09.2019 - 04.2020
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise in front lanes.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Oversaw deposits, processed financial transactions and maintained inventory.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.