Courtney London
Millen,GA
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
7
7
years of professional experience
Work History
Production Operator
Owens Corning
05.2023 - 02.2024
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Monitor alignment on A & B lanes.
- 5S workplace
- Trained new hires.
- Operated Forklift as needed.
- Assistant wrapper operator when splice is made on rolls of wraps.
- Cleaned out laminate pan every 20 minutes.
Customer Service Representative
Randstand
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
General Warehouse Associate
The Home Depot Distribution Center
03.2020 - 07.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 75 pounds.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Completed cycle counts and monthly inventory.
Customer Service Representative
Sitel
07.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Open new accounts and provided information on Credit Union products and services to current and prospective members.
- Prepare and processed financial transactions such as transfer payments and wires.
- Provided members with information status of their accounts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Security Officer
G4S Secure Solutions USA
08.2017 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Certificate - Electrical Vehicle Professional (EVP)
Ogeechee Technical College
Statesboro, GA03.2024
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL02.2019
High School Diploma -
Jenkins County High School
Millen, GA05.2012
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Stress Tolerance
- Quality Assurance
- Lean manufacturing principles
- Attention to Detail
- Good Communication
- Strong Work Ethic
- Computer Skills
- Manufacturing Experience
- Assembly and production
Timeline
Production Operator
Owens Corning
05.2023 - 02.2024
Customer Service Representative
Randstand
08.2021 - 03.2022
General Warehouse Associate
The Home Depot Distribution Center
03.2020 - 07.2021
Customer Service Representative
Sitel
07.2019 - 03.2020
Security Officer
G4S Secure Solutions USA
08.2017 - 12.2018
Certificate - Electrical Vehicle Professional (EVP)
Ogeechee Technical College
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Jenkins County High School
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