Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY LONG

Rockwall,TX

Summary

Quick learner with strong interpersonal talents. Comfortable working independently and as part of a team. Proven ability to work in fast-paced, high-volume environments. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Server

Hilton
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • When working pool area, managed up to 20 tabs at once, all while maintaining excellent customer service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room/pool area and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Buffalo Wild Wings
08.2020 - 07.2021
  • Assisted guests with making menu choices.
  • Transported food products, cleaned tables and counters, and stocking dining room supplies.
  • Entered orders and processed payments.
  • Provided polite and friendly interactions with team members and guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Associate

Under Armour, Inc
06.2019 - 08.2019
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Quickly connected with each customer to offer assistance and promote products.
  • Ordered, organized, and rotated supplies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

FOH Team Member

Buffalo Wild Wings
09.2016 - 08.2018
  • Took phone calls for takeout, bussed tables, and ran food to dining room in high volume situations.
  • Bagged takeout orders for guests in a timely and organized manner.
  • Boosted team success by working well with all members and cross-training in different positions and departments.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Helped guests at tables when in need of assistance.

Kennel Attendant

Aurora Kennel
11.2017 - 07.2018
  • Answered phone calls to make reservations and schedule check-ins/check-outs.
  • Kept record of feeding, medical care, and receipt discharge of animals.
  • Maintained proper schedules for feeding, medical care, watering, grooming, bathing, and exercising animals each day.
  • Disinfected cages and pens to maintain a clean, sanitary environment.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.

Education

Bachelor of Arts - Biology

University of North Texas
Denton, Texas
08.2022

Skills

  • Adaptable and Flexible
  • Organizing and Categorizing
  • Time Management
  • Self Starter
  • Payment Processing
  • Strong Interpersonal Skills
  • Employee Training
  • Food Sales and Promotion
  • Sales Expertise
  • Workflow Coordination
  • Billing and Payment Processing
  • Hospitality Service Expertise

Timeline

Server

Hilton
05.2023 - Current

Server

Buffalo Wild Wings
08.2020 - 07.2021

Sales Associate

Under Armour, Inc
06.2019 - 08.2019

Kennel Attendant

Aurora Kennel
11.2017 - 07.2018

FOH Team Member

Buffalo Wild Wings
09.2016 - 08.2018

Bachelor of Arts - Biology

University of North Texas

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COURTNEY LONG