Courtney Lorenz

• Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
• Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
• Worked closely with local veterinarians to ensure proper care for impounded animals.
• Advised citizens on wildlife issues such as raccoon removal or bat infestations.
• Provided food and water for neglected or improperly supervised animals.
• Responded to animal control related calls and complaints from the public.
• Collected evidence for court prosecutions related to animal treatment.
• Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
• Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
• Used investigative sources to gather information related to animal-related complaints and issues.
• Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
• Assisted in the capture of stray animals using humane trapping techniques.
• Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
• Organized adoption of unclaimed animals with local rescue shelters.
• Maintained files of impoundments and dispositions of animals.
• Answered public inquiries, regarding animal control operations.
• Performed euthanasia when necessary according to established guidelines.
• Maintained detailed reports on captured animals, including species, breed, color, sex and age.
• Investigated reports of animal abuse and issued citations and warnings.
• Interviewed witnesses to investigate reports of animal attacks or cruelty.
• Issued citations for violations of municipal ordinances relating to animal control.
• Documented all activities in computerized records management system.
• Enforced licensing requirements for pets within city limits.
• Restrained wild animals and livestock to prevent escape or capture for return to holding areas.
• Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
• Worked effectively in team environments to make the workplace more productive.

• Watched for and recognized security risks and thefts to prevent or handle situations.
• Developed strategies to minimize spoilage and waste of perishables.
• Cleaned shelves, counters and tables to maintain organized store.
• Described merchandise and explained use, operation and care.
• Assisted customers with selecting, packing, and transporting perishable items safely.
• Utilized knowledge of store layout to efficiently restock products and assist customers.
• Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
• Managed product rotation activities based on expiration dates and FIFO principles.
• Performed price checks and adjustments as needed.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended, selected and located merchandise based on customer desires.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Collected and organized daily till totals and tips.
• Upsold customers from shelf to premium brands to help boost sales.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Trained new bartenders on drink preparation and upselling techniques.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Stocked ice bins and coolers as needed throughout shift.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Processed payments accurately and efficiently with POS system.
• Provided drink suggestions to customers based on their preferences.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Greeted frequent visitors by name and explained new promotions.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Adhered to state regulations regarding serving alcohol responsibly.

• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Built strong operational teams to meet process and production demands.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Managed scheduling, training and inventory control.

• Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
• Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
• Worked closely with local veterinarians to ensure proper care for impounded animals.
• Advised citizens on wildlife issues such as raccoon removal or bat infestations.
• Provided food and water for neglected or improperly supervised animals.
• Responded to animal control related calls and complaints from the public.
• Collected evidence for court prosecutions related to animal treatment.
• Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
• Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
• Used investigative sources to gather information related to animal-related complaints and issues.
• Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
• Assisted in the capture of stray animals using humane trapping techniques.
• Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
• Organized adoption of unclaimed animals with local rescue shelters.
• Maintained files of impoundments and dispositions of animals.
• Answered public inquiries, regarding animal control operations.
• Performed euthanasia when necessary according to established guidelines.
• Maintained detailed reports on captured animals, including species, breed, color, sex and age.
• Investigated reports of animal abuse and issued citations and warnings.
• Interviewed witnesses to investigate reports of animal attacks or cruelty.
• Issued citations for violations of municipal ordinances relating to animal control.
• Documented all activities in computerized records management system.
• Enforced licensing requirements for pets within city limits.
• Restrained wild animals and livestock to prevent escape or capture for return to holding areas.
• Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
• Worked effectively in team environments to make the workplace more productive.

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• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Processed sales transactions to prevent long customer wait times.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Conducted price checks for special orders or discounts as requested by customers.
• Greeted customers and answered any questions they had about the store's products and services.
• Adhered to social distancing protocols and wore mask or face shield.
• Processed customer payments quickly and returned exact change and receipts.

• Organized hay and grain orders for horses.
• Examined animals to detect illness, injury or disease.
• Provided water, food, vaccinations, and healthcare for livestock.
• Observed behavior patterns of the horses in order to identify potential issues.
• Assisted with loading and unloading animals from trailers safely.
• Monitored grounds and reported damage or issues to supervisor before making repairs.
• Monitored horses for signs of illness or injury, administering medication as needed.
• Provided assistance during veterinary visits as needed.
• Cleaned and maintained the stable, including stalls, tack room, and feed storage area.

• Updated inventory records and managed stock rotation to ensure product freshness.
• Inspected and stored meat upon delivery by verifying compliance with company quality standards.
• Cut meat efficiently by breaking product down into sub-primal and retail cuts.
• Kept detailed records of meat cuts for accurate inventories.
• Maintained proper food temperatures for various products.
• Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
• Weighed, labeled and priced variety of cuts of meat for on-demand selections.