Courtney Loveless
Summary
Motivated Learning and Development professional excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements while working along side subject matter experts in various fields to design and develop learning content. Prepared to bring collaborative and clear communication skills, knowledge of various e-learning and blended learning methodologies and proven track record of successful instructional program implementation developed over a 7-year career to a growth-oriented role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Learning and Development Program Leader
Booz Allen Hamilton
02.2013 - 03.2020
- Project Lead for Department of Defense learning and development command accreditation program that included the designing, analyzing, implementation and evaluation of project management and financial management learning content for instructor-led and computer-based learning.
- Authored, designed and implemented computer-based training for various projects using Adobe Captivate.
- Developed and delivered training programs for new hires and existing employees, including instructor-led, e-learning and blended learning solutions.
- Conducted needs analysis and identified performance gaps to design and develop training content that met business goals and objectives.
- Collaborated with subject matter experts and stakeholders to ensure accuracy and relevance of training materials.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality training programs.
- Utilized various authoring tools (Adobe Captivate, Articulate) and learning management systems to create and deliver engaging and interactive training content.
- Evaluated the effectiveness of training programs and made recommendations for continuous improvement.
- Designed and developed e-learning modules and instructor-led training materials for various disciplines including project management, operations and engineering.
- Conducted needs analysis and developed learning objectives, assessments, and evaluation criteria.
- Worked collaboratively with subject matter experts and stakeholders to ensure accuracy and relevance of training materials.
- Delivered instructor-led training sessions and provided coaching and feedback to trainers and facilitators.
- Conducted evaluations and made recommendations for improvement based on feedback from learners and stakeholders.
Configuration Manager
Booz Allen Hamilton
09.2011 - 02.2013
- Authored key configuration management documents including a configuration management plan and configuration charter board document for an Urgent Need Marine Corp project.
- Managed hardware and software configuration items in a configuration management database.
- Created software naming convention for configuration item control.
- Developed and managed a Knowledge Management portal to provide document libraries, dashboards, controls, links, and communities.
Procurement and Logistics Officer
Booz Allen Hamilton
09.2009 - 09.2011
- Researched, procured, tracked, and shipped hundreds of pieces of government equipment going to multiple test sites around Saudi Arabia and United Arab Emirates.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
Education
Master of Arts - Psychology, Clinical Counseling
The Citadel
Charleston, SCBachelor of Arts - Mass Communications
York College of Pennsylvania
York, PA06.2005
Skills
- Curriculum Design and Development
- Stakeholder Collaboration and Labor Relations
- Business Needs Analysis
- Program Performance Assessment
- Prepare Training Manuals and Materials
- Instructional System Design Methodologies (ADDIE)
- Authoring Software (Articulate, Adobe Captivate)
- Online Training (Synchronous and Asynchronous)
- Blended Learning (Classroom and e-learning)
- Emotional Intelligence
- Company Policy Compliance
- Workforce Improvements
Accomplishments
- Converted a project management accredited program from instructor-led to computer-based training, resulting in a time and cost savings of over 800 hours for Department of Defense customer.
- Created the first e-learning initiative for a US Air Force air traffic control project.
Affiliations
The Association for Talent Development (ATD)
Certification
- Managing Learning Programs Certificate, Association for Talent Development, 2016
- Designing Learning Certificate, Association for Talent Development, 2015
Timeline
Learning and Development Program Leader
Booz Allen Hamilton
02.2013 - 03.2020
Configuration Manager
Booz Allen Hamilton
09.2011 - 02.2013
Procurement and Logistics Officer
Booz Allen Hamilton
09.2009 - 09.2011
Master of Arts - Psychology, Clinical Counseling
The Citadel
Bachelor of Arts - Mass Communications
York College of Pennsylvania
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