Summary
Overview
Work History
Education
Reading
Timeline
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Courtney Lovett

Secretary Assistant
Albany,GA

Summary

Organized and dedicated Secretary Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Secretary Assistant

Open Arms Inc.
Albany, Georgia
11.2018 - 08.2022
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Kept communications consistent with Open Arms Inc. policies and initiatives.

COVID-19 Tester

Georgia Department Of Labor
Albany, Georgia
10.2020 - 12.2021
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Administered and interpreted infrared temperature scans, blood samples and surveys.
  • Performed nasal swab and rapid antibody testing via blood droplet collection.
  • Oversaw in-person and curbside patient registration and processing.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Reported positive and negative response cases according to established protocols and reporting mandates.

Store Associate

Flowers Bakery Company
Albany, Georgia
09.2011 - 10.2014
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked with loss prevention in monitoring shopper behavior.
  • Effectively located merchandise across various stores to address customer needs.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Education

Basic Education

Dougherty Comprehensive High School
Albany, GA
08.2000 - 05.2001

Criminal Justice

Albany Technical College
05.2002 - 06.2004

Reading

I enjoy spending time alone with a good book, It drowns out the noise from the rest of the world and help me reduce stress, There is nothing better than getting lost in a good story, it allows me to let everything go and get into the adventure of the book I am reading.




Timeline

COVID-19 Tester

Georgia Department Of Labor
10.2020 - 12.2021

Secretary Assistant

Open Arms Inc.
11.2018 - 08.2022

Store Associate

Flowers Bakery Company
09.2011 - 10.2014

Criminal Justice

Albany Technical College
05.2002 - 06.2004

Basic Education

Dougherty Comprehensive High School
08.2000 - 05.2001

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Courtney LovettSecretary Assistant