Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Courtney Lumpkin

Spring,TX

Summary

Proven leader with extensive experience in enhancing operational efficiency and team performance at Sonic Drive-In. Excelled in inventory management and fostering team collaboration, significantly reducing staff turnover. Skilled in problem-solving and multitasking, adept at driving sales growth and achieving financial goals. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Store Manager

Sonic Drive-In
11.2004 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Assistant General Manager

US Vision
02.2016 - 07.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Loss Prevention Manager

Express Clothing
10.2010 - 02.2016
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Performed thorough cash audits and deposit investigations.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Monitored paperwork procedures to prevent error-related losses.
  • Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
  • Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Completed incident reports and activity logs for accurate, current records.
  • Trained personnel on security best practices, protocols and procedures.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.

Education

Associate of Arts - Operatic Performance

Lone Star College System
Spring, TX
05.2009

High School Diploma -

Klein Oak High School
Spring, TX
05.2005

Skills

  • Team leadership, coaching, and mentoring
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Inventory Control
  • Recruitment and hiring
  • Problem-Solving
  • Sales Strategies
  • Multitasking and Organization
  • Employee Scheduling
  • Documentation And Reporting
  • Goals and performance

Timeline

Assistant General Manager

US Vision
02.2016 - 07.2023

Loss Prevention Manager

Express Clothing
10.2010 - 02.2016

Store Manager

Sonic Drive-In
11.2004 - Current

Associate of Arts - Operatic Performance

Lone Star College System

High School Diploma -

Klein Oak High School

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Courtney Lumpkin