Courtney Luna

Public Notary

• Managed opening and maintaining approximately 300 checking and savings accounts including personal, commercial, HOA’s, IRA’s, Public Funds, and escrows
• Coordinate and assist property management clients with 70+ accounts totaling over 3 million dollars
• Support branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Manage risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
• Educate customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Improve customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Evaluate client financial positions and identified most appropriate banking products.
• Perform teller operations such as deposits, check-cashing, withdrawals, cashier checks, loan payments, account close outs, log and collect nightly deposit drops
• Balancedcash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
• Execute wire transfers, stop payments and account transfers.

• Supported both Front and Back of House operations to ensure the delivery of high-quality service with daily sales reaching over $15,000 in food and beverage and a 4.6 Star Yelp Rating
• Monitored and provided appropriate action with motel reservations
• Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
• Responded to customer inquiries, assisted with any issues, and resolved them effectively
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Coached and mentored hew hires to ensure their successful integration into the team.
• Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Sergeant, Collateral Duty Inspector, Team Leader, Quality Assurance Safety Observer, Basic Life Support/CPR Instructor, IPP Instructor, NCOIC

• Executed over 500 ordnance loading evolutions as Team Leader and Quality Assurance Safety Observer on F-35B.
• Managed and supervised crews to meet flight schedule ordnance requirements, assisting the required training of over 100 F-35 Pilot Students.
• Inspected and inventoried over 500 pieces of armament weapon support equipment worth approximately $375 Million.
• Prepared for and facilitated internal and external audits and inspections.
• Improved aircraft readiness by conducting thorough inspections and maintenance of aviation ordnance systems.
• Trained and documented Marines with armament procedures, aircraft maintenance, and safety.
• Reduced equipment downtime with timely troubleshooting and repair of faulty components in weapon systems.
• Coordinated training programs for staff development, resulting in improved productivity and team morale.
• Documented all maintenance performance in aircraft logbooks and fulfilled all documentation requirements.
• Maintained accurate records of all explosive materials, ensuring proper accounting and compliance with regulations.
• CPR certified over 200 Marines in accordance with aviation maintenance safety requirements.