Courtney Luntz
Saint Charles,MO
Summary
Proven track record in enhancing customer service and organizational efficiency, as demonstrated at Ostmann Elementary School. Excelled in managing over 120 real estate transactions annually with the Mike Luntz Team, showcasing exceptional time management and client relations skills. Achieved significant improvements in operational workflows and customer satisfaction. Dedicated Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Receptionist
Ostmann Elementary School
08.2021 - Current
- Greet incoming visitors professionally and provide friendly, knowledgeable assistance.
- Confirm appointments and communicate with Parents and Staff.
- Answer phones promptly and directed incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Answer central telephone system and directed calls accordingly.
- Answer Parent Questions
- Maintain visitor log for entering and leaving facility for security purposes. Run background checks on Parents attending School Parties or Field Trips.
- Coordinate Dismissal Procedures for 350 Students.
- Assist with planning School events and meetings for smooth execution.
- Work with small groups of children age K-5, on Math and Reading Skills.
- Oversee Lunch and Recesses
- Complete projects for the Principal, Vice Principal and Teachers.
Administrative Assistant
The Mike Luntz Team - Keller Williams Realty
08.2011 - 12.2020
- Administrative duties for team of 5 Realtors with annual sales volume of 45 Million and average of 120 transactions per year.
- Responsible for managing transactions from start to finish. Duties include data entry of listings, coordinating with vendors such as photographers, title companies, mortgage lenders, survey companies, home owners associations and cooperating Realtors.
- Communication with clients (buyers and sellers) for each team member and managing time lines in contract and compliance of files with Broker to insure each file is legal and compliant to state and federal guidelines.
- Responsible for collecting commission checks and coordinating payroll to staff and agents.
- Responsible for email and telephone communication throughout transaction which is typically 30-45 day cycle with average of 10-15 activate transactions at a time with a checklist of 60-70 tasks per transaction.
- Additionally, after a sale, responsibilities included coordinating follow up campaigns to past clients, organizing client and team events and insuring all data entry for clients was up to date.
- Working with multiple personality types and cultures in a highly emotional and stressful sales cycle while in a fast paced environment was an important responsibility to this position.
Education
Some College (No Degree) -
University of Missouri - St Louis
St Louis, MOHigh School Diploma -
Parkway South High School
Manchester, MO06.1992
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Calendar Management
- Service-oriented mindset
- Performance Improvement
- Security awareness
- Meeting Preparation
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Courteous and Professional
- Visitor and Customer Relations
- Customer and client relations
- Professional Demeanor
Timeline
Receptionist
Ostmann Elementary School
08.2021 - Current
Administrative Assistant
The Mike Luntz Team - Keller Williams Realty
08.2011 - 12.2020
Some College (No Degree) -
University of Missouri - St Louis
High School Diploma -
Parkway South High School
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