Courtney Lyons
Columbus
Summary
Compassionate and results-driven community service professional with experience in youth mentorship, case management, and volunteer coordination. Skilled in building strong relationships with children, families, and mentors while improving program engagement and retention. Certified Mandated Reporter and trained in youth protection, leadership, and personal development. Recognized for creating impactful mentor-mentee matches and fostering safe, supportive environments that empower youth to thrive.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Case Manager/Regional Community Coordinator
Big Brothers Big Sisters
09.2022 - 02.2026
- Coordinated client assessments to align resources with individual needs.
- Developed and implemented individualized support plans for mentees and families.
- Facilitated regular mentoring sessions to monitor progress and provide guidance.
- Collaborated with community organizations to enhance service delivery and outreach.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Facilitated open forums for residents to voice concerns and suggestions, leading to a more inclusive environment.
- Developed and implemented training programs for staff.
- Supervised activities and events such as Big for a day events to promote positive community relations.
- Served as a liaison between residents and management, addressing concerns promptly and professionally.
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Coordinated community outreach programs to increase youth engagement and mentor recruitment.
Medical Billing Specialist
Medical Service Network (MSN Healthcare Solutions)
01.2017 - 12.2021
- ▪ Established and maintained security of medical records to ensure patient confidentiality on an ongoing basis.
▪ Reviewed patient records daily for accuracy, supply any missing information and ensure compliance with company
policy and government regulations.
▪ Balanced accounts daily, prepare financial balance sheets and submit to finance director.
▪ Generated revenue by working with patients to establish payment schedules for late accounts, following up with
them as needed for continued late payments.
▪ Evaluated and select collection agencies for use in recovering delinquent accounts, determine appropriateness of
suing patients and testify for medical office in court cases.
▪ Ensured office staff members are properly collecting co-pays and payment balances by auditing financial records
of patients prior to each visit, and compile and maintain monthly bad-debt cost report for Medicare.
▪ Accessed patient records as needed for review by physicians, technicians, and other medical staff members.
▪ Followed professional standards and meet requirements of local, state, and federal regulations. - Precisely evaluated and verified benefits and eligibility.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
Personal Family Manager
Self
01.2012 - 12.2016
- Coordinated daily schedules and activities to optimize family time and resource allocation.
- Developed and implemented household budgets, enhancing financial management and expense tracking.
- Oversaw educational support for children, ensuring alignment with academic goals and personal development.
- Managed logistics for family events, streamlining planning processes and improving execution efficiency.
- Mentored children in life skills, promoting independence through structured learning opportunities.
- Organized home maintenance schedules, prioritizing tasks to ensure a safe living environment.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Developed strong relationships with educators and healthcare providers for optimal support of family members.
- Facilitated open lines of communication between all family members to address any issues or concerns proactively.
- Implemented healthy meal plans tailored to individual dietary needs for overall wellbeing.
- Coordinated family vacations that balanced relaxation and adventure, creating lasting memories.
- Supervised home maintenance and repair projects to ensure safe and functional living space.
Process Control Specialist/Lead Supervisor/CSR/Collections Agent
Total Systems Services, TSYS
01.2003 - 12.2011
- Analyzed transaction data to identify discrepancies and improve accuracy in processing systems.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline workflows and reduce processing time.
- Trained junior staff on compliance regulations and internal controls for improved adherence.
- Conducted risk assessments to ensure compliance with industry standards and regulatory requirements.
- Developed custom software tools to improve the efficiency of data analysis for control systems'' performance evaluation.
- Conducted training on quality material control system requirements and processes for complex production lifecycles, supporting organizational leadership in innovative process design.
- Collaborated with cross-functional teams to develop, test, and implement control solutions for various industrial applications.
- Reviewed and approved supplier production processes, verifying outputs for quality control and documenting for archival.
- Supported supervisor and associated team members to maintain system functionality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Processed debtor payments and updated accounts to reflect new balance.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Bachelor of Science - Psychology/Human Services
Troy University
Troy, AL02-2019
Associate of Science - Surgical Technology
Columbus Technical College
Columbus, GA12-2003
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Conflict resolution
- Community resources
- Social work
- Court mandated reporter
- Recruitment
- Verbal and written communication
- Client meetings
- ABC's of mentoring LGBTQ youth/staff specialized care
Certification
- Effective Meeting Training/ Certificate
- Positive Stay Training/Certificate
- Community Across Culture Training/Certificate
- Time Management Training/Certificate
- Developing Your Coaching Skills Training/ Certificate
- ABC's of mentoring LGBTQ Youth Training/Certificate
- Mandated Reported Training/Corticate (2026)
- Barriers to Effective Communication Training/ Certificate
Timeline
Case Manager/Regional Community Coordinator
Big Brothers Big Sisters
09.2022 - 02.2026
Medical Billing Specialist
Medical Service Network (MSN Healthcare Solutions)
01.2017 - 12.2021
Personal Family Manager
Self
01.2012 - 12.2016
Process Control Specialist/Lead Supervisor/CSR/Collections Agent
Total Systems Services, TSYS
01.2003 - 12.2011
Bachelor of Science - Psychology/Human Services
Troy University
Associate of Science - Surgical Technology
Columbus Technical College