Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Mabe

Trumann,AR

Summary

Experienced Office Manager with billing operations, team leadership, and process optimization. Resourceful big-picture thinker and decision maker. Utilizes advanced billing systems and analytical skills to enhance operational efficiency. Track record of resolving complex billing issues, improving overall office operations and driving team success.

Overview

10
10
years of professional experience

Work History

Office/Billing Operations Manager

St Bernards Regional Medical Center- Hospice
03.2022 - Current
  • Streamlined billing processes by implementing efficient software solutions, resulting in reduced errors and increased productivity.
  • Ensured compliance with industry regulations by staying up-to-date on changes in legislation and adapting internal procedures accordingly.
  • Provided leadership in planning for quality health service delivery, management activities, staff education program development and accreditation compliance
  • Oversaw department budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

Administrative Assistant- Hospitalist Program

St Bernards Regional Medical Center
10.2018 - 03.2022
  • Assist in overall operations of the department by providing administrative and management services.
  • Developed and improved a process for daily rounds in accordance with geographical rounding guidelines as set forth by the Director and Manager
  • Assisted in onboarding new employees, including credentialing, provided training materials, and coordinated orientation schedules to ensure a smooth integration into the team.
  • Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.

Patient Intake Coordinator

Apogee Physicians (Contracted With St Bernards)
12.2017 - 10.2018
  • Assisted in the daily operations of all aspects of Hospitalist Program
  • Oversaw daily billing operations of all Hospitalist Departments.
  • Provided reports for Extended Touch Program through a national standardized survey, namely HCAHPS, of patients perceptions, satisfaction and experience with the hospital.

Front Desk Clerk-Pulmonary Clinic

NEA Baptist Memorial Hospital Clinic
01.2015 - 12.2017
  • Performed various duties within a medical office that included check in/check out, scheduling, insurance verification, clinical document management.
  • Reviewed structured clinical data matching it against specified medical terms and diagnoses or procedure codes and follow established procedures for authorization of procedures.

Education

Bachelor of Science - Healthcare Administration

Purdue University
03.2021

Associate of Arts - Liberal Arts

Arkansas State University
05-2014

Skills

  • Comprehensive Prior Authorization knowledge
  • Revenue management
  • Claims Processing
  • Staff Training and Development
  • Project Leadership
  • Accounts receivable management
  • Process Improvements

Timeline

Office/Billing Operations Manager

St Bernards Regional Medical Center- Hospice
03.2022 - Current

Administrative Assistant- Hospitalist Program

St Bernards Regional Medical Center
10.2018 - 03.2022

Patient Intake Coordinator

Apogee Physicians (Contracted With St Bernards)
12.2017 - 10.2018

Front Desk Clerk-Pulmonary Clinic

NEA Baptist Memorial Hospital Clinic
01.2015 - 12.2017

Bachelor of Science - Healthcare Administration

Purdue University

Associate of Arts - Liberal Arts

Arkansas State University

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Courtney Mabe