Courtney Mackay

• Boxed, labeled, and transported items to support assembly operations.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.
• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Assisted quality assurance by inspecting items and removing defective parts.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
• Followed protocols to enhance protection and maintain safe work environment.
• Troubleshot assembly line to repair malfunctions and avoid disruptions.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Performed visual and functional inspection of components to determine quality and identify defects.

• Assembled products according to changing daily work orders and specific customer needs.
• Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
• Read and interpreted documents to reach maximum productivity and achieve quality objectives.
• Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.
• Checked inventory supply and stock bins to maintain proper stock levels.
• Followed best manufacturing practices for operation of production equipment.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Researched and corrected customer concerns to promote company loyalty.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Developed and offered unique discount options to drive interest in new product lines.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Troubleshot equipment to reduce service calls and downtime.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Followed protocols to enhance protection and maintain safe work environment.
• Completed daily inspection of machines and equipment.
• Operated various machines used in production processes.

I was a stay at home mom for the first 10 years.