Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
References
Timeline
Generic

Courtney Mahtab

Valdosta,GA

Summary

  • Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.
  • Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
  • Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

15
15
years of professional experience

Work History

Kennel Technician

VCA Peachtree Animal Hospital
05.2021 - 12.2023
  • Maintain the cleanliness of the hospital, including kennel area, runs, treatment area, and outside grounds
  • Feed hospitalized animals and boarders
  • Monitor and record important information about the animals' conditions, behavior and habits (elimination, eating, etc.)
  • Walk animals three times a day
  • Notify the Doctor or a Veterinary Technician of unusual medical or behavioral problems
  • Clean treatment, exam, surgery and lab areas daily
  • Maintain laundry throughout the day and keep laundry area neat
  • Assist the Doctor and Veterinary Technicians with restraint and treatment of animals
  • Monitor and maintain the kennel inventory to include food, cleaning supplies, laundry supplies, etc
  • Perform other duties as assigned that assist the Doctor, Receptionist and Veterinarian Technicians in the smooth flow and operation of the clinic, care of clients and service to the clients.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.

Thrift Store Volunteer

Hospitality House Thrift Store
01.2020 - 02.2021
  • Organizing and sorting donated items in a thrift store that supports women who have suffered from domestic violence.
  • Boosted sales revenue by creating attractive merchandise displays and maintaining a clean, organized shopping environment.
  • Streamlined inventory management with effective sorting, pricing, and tagging of donated items.
  • Assisted shoppers in locating specific items, resulting in improved customer experiences and return visits to the store.
  • Strengthened relationships with donors through prompt acknowledgement of their contributions and expressing gratitude for their support.
  • Contributed to a safe shopping environment by promptly addressing any safety hazards or concerns within the store.
  • Developed strong product knowledge to provide informed recommendations for customers seeking assistance with their purchases.

Dental Sterilization Technician

United States Army
10.2018 - 06.2019
  • Receiving, routing, and scheduling patients; ordering supplies and requesting related services such as prosthodontic work from the dental laboratory or blood tests from medical laboratory; caring for, sterilizing, and storing dental instruments, materials, and equipment; assisting at chair-side; maintaining records related to patients, supplies, and recurring dental activities
  • Also volunteered time to provide care for retiree patients and participated in fundraising endeavors.
  • Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
  • Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
  • Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
  • Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
  • Increased productivity through effective coordination with dentists, hygienists, and other team members in scheduling instrument sterilizations.
  • Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.
  • Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
  • Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
  • Participated in continuing education courses to stay up-to-date on advancements in dental sterilization technology and practices.
  • Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day''s appointments.

Food Service Worker/Cashier

Entertainment Center
07.2015 - 10.2018
  • Setting up serving line, removing dishes from tables, washing tables and floors, preparing fruits and vegetables, operating kitchen equipment, cleaning kitchen equipment, separating food waste and trash, operating dishwashers and silverware washing machines
  • Also performed cash management duties and maintained cash funds.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Increased daily sales by upselling menu items based on customer preferences.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Maintenance worker/Front Desk Clerk

Kelley Hotel (United States Army
08.2013 - 02.2015
  • Maintaining laundry services, fixing deficiencies in hotel rooms, stocking and cleaning breakfast areas
  • Also responsible for making reservations, assisting guests with forms and registration, answering questions, providing statements of non-availability, posting registration information, orienting guests, answering billing questions, arranging transportation, computing charges, and securing cash.
  • Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced equipment efficiency with routine maintenance, cleaning, and lubrication tasks.
  • Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
  • Contributed to the facility''s overall security by ensuring all doors and windows were appropriately locked and secured during non-operating hours.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.

Food Service Worker

Patrick Henry Village
09.2011 - 08.2013
  • Cooking and preparing food, stocking and cleaning work station, cleaning establishment, washing utensils and equipment.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.
  • Ensured consistency in presentation of dishes by closely following plating guidelines.
  • Contributed to cost control measures by monitoring portion sizes and reducing waste.
  • Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Dental Specialist

Dental Technician
11.2008 - 11.2010
  • Trained in the United States Army as a Dental Specialist
  • Stationed in Heidelberg, Germany
  • Assisted dentists, prepared materials and equipment, performed intraoral procedures, kept records, performed dental infection control and safety procedures, and sterilized dental supplies and equipment.
  • Improved patient satisfaction by providing thorough dental examinations and treatments.
  • Enhanced clinic efficiency by maintaining organized treatment rooms and sterilizing equipment.
  • Collaborated with dentists to develop comprehensive treatment plans for patients with complex dental issues.
  • Educated patients on proper oral hygiene techniques, resulting in fewer cavities and gum disease cases.
  • Performed successful dental procedures, including extractions, root canals, and restorations.
  • Reduced patient anxiety by explaining each step of their dental procedure in a clear and concise manner.
  • Increased appointment availability by effectively managing scheduling conflicts and cancellations.
  • Assisted dentists during complex oral surgeries, ensuring optimal patient safety and comfort.
  • Maintained accurate patient records, enabling efficient communication among dental team members.
  • Provided compassionate care to pediatric patients, making their dental experience enjoyable and stress free.
  • Fostered a welcoming environment for all patients, promoting trust in the dental practice''s services.
  • Conducted regular oral cancer screenings to ensure early detection and timely intervention when needed.
  • Collaborated with multidisciplinary teams in treating patients with special needs or complex medical histories.
  • Implemented infection control measures according to OSHA guidelines, maintaining a safe work environment for both staff and patients.
  • Took x-rays and properly disposed of materials.

Education

GED -

Moultrie Technical College
Valdosta, GA
01.2008

Skills

  • Animal Care
  • Cleaning
  • Organizational Skills
  • Time Management
  • Cash Register
  • Cooking
  • Cash Handling
  • Customer Service
  • Conflict Management
  • Hotel Experience
  • Front Desk
  • Animal Restraint
  • Hospital Experience
  • Medical Imaging
  • Laboratory Experience
  • Cash Management
  • Kennel Experience
  • Infection Control Training
  • Dental Assisting
  • Chairside Assisting
  • Behavior Observation
  • Safety Monitoring
  • Inventory management
  • Animal restraint techniques
  • Critical thinking
  • Teamwork and collaboration
  • Multitasking abilities
  • Adaptability and flexibility
  • Organizational skills
  • First aid knowledge
  • Stress management
  • Patience and resilience

Additional Information

Self-motivated, strong verbal communication, conflict resolution, extremely organized

Personal Information

  • Military Service Branch: United States Army
  • Military Service Rank: SPC
  • Work Permit: Authorized to work in the US for any employer

Languages

German
Limited Working

References

References available upon request.

Timeline

Kennel Technician

VCA Peachtree Animal Hospital
05.2021 - 12.2023

Thrift Store Volunteer

Hospitality House Thrift Store
01.2020 - 02.2021

Dental Sterilization Technician

United States Army
10.2018 - 06.2019

Food Service Worker/Cashier

Entertainment Center
07.2015 - 10.2018

Maintenance worker/Front Desk Clerk

Kelley Hotel (United States Army
08.2013 - 02.2015

Food Service Worker

Patrick Henry Village
09.2011 - 08.2013

Dental Specialist

Dental Technician
11.2008 - 11.2010

GED -

Moultrie Technical College

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Courtney Mahtab