Courtney Malgieri
Studio City ,CA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales. goals.
Overview
18
18
years of professional experience
Work History
Telemetry Monitor Technician
Huntington Hospital
Pasadena, CA
07.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Utilized telemetry equipment to ensure accurate data transmission and analysis.
- Assisted in maintaining a clean and organized monitoring environment for optimal functionality.
- Collaborated with healthcare team to interpret telemetry readings and enhance patient care strategies.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
Sales Associate
Ups Store
Westlake Village, CA
11.2023 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated POS system efficiently to process transactions and manage inventory.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales targets and improve customer service.
- Handled customer complaints effectively, providing solutions to ensure satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Representative
Outdoor Custom Sportswear
09.2011 - 12.2020
- Developed product knowledge to assist customers in selecting appropriate sportswear solutions.
- Executed daily sales strategies to enhance customer engagement and drive revenue growth.
- Built rapport with clients, fostering long-term relationships and repeat business opportunities.
- Assisted in inventory management, ensuring accurate stock levels for timely order fulfillment.
- Provided feedback on customer preferences, aiding in product development and design improvements.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Associate
Abercrombie & Fitch
12.2007 - 06.2008
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Handled customer complaints effectively, providing solutions to ensure satisfaction.
- Implemented promotional displays to attract customers and boost sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Skills
Cash handling procedures
Visual merchandising organization
Professionalism and ethics
Continuous learning attitude
Strong communication skills
Team collaboration
Problem-solving
Time management
Reliability
Critical thinking
Organizational skills
Active listening
Adaptability and flexibility
Decision-making
Task prioritization
Education
Communications
ASU
Tempe, AZHigh School Diploma -
Thousand Oaks High School
Thousand Oaks, CATimeline
Telemetry Monitor Technician
Huntington Hospital
07.2024 - Current
Sales Associate
Ups Store
11.2023 - 06.2024
Sales Representative
Outdoor Custom Sportswear
09.2011 - 12.2020
Sales Associate
Abercrombie & Fitch
12.2007 - 06.2008
Communications
ASU
High School Diploma -
Thousand Oaks High School