Courtney Mally

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Handled customer service inquiries in person, via telephone and through email.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Took copayments and compiled daily financial records.
• Used Epic to schedule appointments.
• Assisted patients in filling out check-in and payment paperwork.
• Balanced deposits and credit card payments each day.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Trained new staff on filing, phone etiquette and other office duties.
• Responded to inquiries by directing calls to appropriate personnel.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Engaged with patients to provide critical information.
• Delivered support to medical staff in completion of patient paperwork.

• Engaged residents through events, small groups, and personal attention.
• Provided emotional support and companionship to improve quality of life for residents.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Scheduled movies, entertainment, and other special events.
• Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
• Communicated with family members and other caregivers to provide updates on well-being and care of residents.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Documented preferences and helped develop relevant activities.
• Assisted in preparing recreational materials and supplies for each activity.
• Monitored participation in recreational activities to provide assistance to participants.
• Transported and escorted program participants to and from activities and on field trips.
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Collaborated with other recreation staff in developing new recreational activities.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
• Prepared reports for management regarding status and progress of recreational activities.
• Kept athletic and games equipment and facilities organized and maintained.
• Developed and monitored safety policies and procedures to facilitate safety of participants.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Handled customer service inquiries in person, via telephone and through email.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Balanced deposits and credit card payments each day.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Responded to inquiries by directing calls to appropriate personnel.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Delivered support to medical staff in completion of patient paperwork.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Advertised client properties through websites, social media, and real estate guides.
• Reviewed market research data and changed sales plans accordingly.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Prepared and presented contracts and other legal documents to clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Maintained the health of clients horses
• Daily care of horses
• Keeping the barn clean
• Maintained pastures
• Developed relationships with the horses and their owners
• Responsible for calling the vet for an emergency along with the owner
• Keeping horses on a balanced diet
• Addressed concerns of boarders in a timely manner
• Always on call to boarders and their horses

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Greeted customers, asked questions to better serve them

• Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
• Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
• Handled private and confidential information in compliance with hospital policies and procedures.
• Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
• Processed, labeled, and organized diagnostic images to match with patient records.
• Prepared and administered radiopharmaceuticals, for imaging procedures.
• Exceptional at intravenous injections
• Starting IV's, practiced sterile procedures, applied EKG leads
• Applied and positioned equipment to take images following set parameters.
• Developed and implemented improved diagnostic standards for inpatient and outpatient exams in alignment with department goals.
• Produced diagnostic images for use in identification and treatment of diseases by applying and measuring radioactive isotopes.
• Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
• Calibrated and prepared radioactivity and radiopharmaceuticals to administer to patients.
• Utilized computer data to develop information and process images for interpretation.
• Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation.
• Practiced safe testing methods by limiting radiation exposure to patients and personnel.
• Performed technical procedures by applying radiopharmaceuticals to detect pathology.
• Evaluated new imaging sequence protocols and processes and executed prescribed nuclear medicine procedures.
• Managed care and safety of patients undergoing treatment and use of equipment to minimize electric shock, burns and extraneous radiation.
• Followed PPO protocol

Hayes Environmental Services, Inc was a small family owned and operated business. The Owner Richard Hayes, my father, was an OSHA supervisor for 17 years. He saw the need to educate companies in OSHA safety compliance guidelines.

We provided OSHA safety training and consulting for the general industry companies. Dick became an expert witness for plaintiffs and defendants.

As his office manager I managed his calendar which included scheduling depositions, court dates, and OSHA safety training across the United States.

I worked closely with attorneys, the Department of Energy and owners of companies.

Created certificates for completion of continuing education with Hayes Environmental Services, Inc.

Maintained client files and confidentiality.

Provided excellent customer service to our clients and future clients.