Courtney Marcinko
Catlin,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Claims Technition
Blue Cross Blue Shield
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Maintained confidentiality of patient finances, records, and health statuses.
General Manager
Possum Trot
07.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Waitress
Possum Trot Supper Club
08.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Esthetician -
Tricocci University of Beauty Culture
Oakwood, IL11.2023
Skills
- Teamwork and Collaboration
- Data Entry
- Customer Service
- Documentation Skills
- Critical Thinking
- Collaborative Relationships
- Recordkeeping Organization
- Organizing and Prioritizing Work
- Active Listening
- Attention to Detail
- Decision-Making
Timeline
General Manager
Possum Trot
07.2021 - Current
Waitress
Possum Trot Supper Club
08.2016 - Current
Claims Technition
Blue Cross Blue Shield
Esthetician -
Tricocci University of Beauty Culture
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