Overview
Work History
Education
Skills
Hilton Grand Vacation Spark award for "Hospitality Hero" on 1/7/25
Timeline
Generic

Courtney Markgraf

Kissimmee

Overview

13
13
years of professional experience

Work History

Front Desk Agent

Hilton Grand Vacation Club Tuscany Village
12.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.

CHILD CAREGIVER

Private Care
04.2022 - 12.2024
  • Engaged in conversations with young children to help them develop verbal communication skills
  • Provided emotional support when needed during periods of distress or anxiety
  • Established positive relationships with the parent to communicate daily updates on their child's progress
  • Supported children with special needs, adapting activities to meet diverse requirements
  • Assisted with meal preparation and clean up after meals

BARD BETA TESTER (ONLINE)

Google
04.2023 - 11.2023
  • Tested Bard's ability to generate different creative text formats, answer questions in an informative way, report bugs, and errors
  • Provide feedback to Google AI on how to improve Bard's abilities
  • Created detailed reports on how I feel about using Bard per week and teaching the software how to be more human-like

MERCHANDISE ASSOCIATE/GROCERY STOCKER

Bucees
10.2020 - 03.2022
  • Building displays to promote sales and visual appeal
  • Complete assigned tasks: Pricing, Tagging, Merchandising, Stocking Floor/Backroom, and selling to customers
  • Keeping the backroom and store tidy and presentable
  • Building and maintaining friendly relationships with potential and current customers
  • Identify and resolve immediate customer and store needs with moderate supervision
  • Learn and perform basic receiving skills

FURNITURE REFINISHING BUSINESS

Self Employed
08.2017 - 10.2020
  • Painting new and old furniture
  • Ordering and keeping track of supplies
  • Giving estimates and handling sales
  • Communicating with customers
  • Keep work area clean and organized
  • Operate power tools and equipment

NIGHT AUDITOR

Hampton Inn
09.2011 - 09.2012
  • Ensured all paperwork was completed correctly before closing out shift
  • Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports
  • Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully
  • Provided exceptional hospitality services to ensure a pleasant stay for all guests

Education

GED -

Weatherford College
04.2013

Skills

  • Customer Service
  • Communication
  • Knowledge using Kipsu, Microsoft Excel, Voice, and Synergy
  • Hospitality services
  • Time Management
  • Active Listener
  • Dependable
  • Organization Skills
  • Positive Attitude
  • Attention To Detail
  • Team/Independent Worker
  • Dedication
  • Cleaning and sanitizing
  • Guest services

Hilton Grand Vacation Spark award for "Hospitality Hero" on 1/7/25

"Thank you for all your hard work on New Years Eve night! You did an amazing job on one of your first nights with overnight shift and provided excellent customer service even with the chaos of the evening and stayed cool, calm and collected!"

Timeline

Front Desk Agent

Hilton Grand Vacation Club Tuscany Village
12.2024 - Current

BARD BETA TESTER (ONLINE)

Google
04.2023 - 11.2023

CHILD CAREGIVER

Private Care
04.2022 - 12.2024

MERCHANDISE ASSOCIATE/GROCERY STOCKER

Bucees
10.2020 - 03.2022

FURNITURE REFINISHING BUSINESS

Self Employed
08.2017 - 10.2020

NIGHT AUDITOR

Hampton Inn
09.2011 - 09.2012

GED -

Weatherford College

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Courtney Markgraf