Courtney Marsh- Collins
Aberdeen,MS
Summary
Dedicated Social Worker with over 9 years of experience demonstrating a strong commitment to serving disadvantaged youth and adults, including homeless, emancipated youth, and special-needs populations. Skilled at building community support and strategic partnerships to transform under-served populations.
Overview
18
18
years of professional experience
Work History
Case Manager
Lifecore Health Group
09.2014 - Current
- Motivate client towards achieving goal
- Connect families with needed and available resources
- Supportive Counseling with client's families
- Ensure that clients are compliant to all medications
- Work and communicate effectively with interdisciplinary team of providers, including primary care providers, psychiatrist, therapist and other providers
- Maintain up-to-date and orderly case files, completes all necessary evaluation records, reports, correspondence and statistical information
Residential Specialist
Southern Christian Services
02.2018 - 08.2019
- Provide supervision of residents to help maintain nurturing, safe, and consistent environment in residence.
- Teach independent living skills as assigned
- Supportive counseling with residents
- Complete all necessary reports including daily weekly reports
Customer Service Representative
Asurion
07.2012 - 09.2015
- Responsible for providing comprehensive customer service through troubleshooting
- Assist with billing inquiries
- Deliver world class customer service by communicating with energy and personal confidence
- Provide accurate product information and serve as a knowledgeable resource for the customer
Crew Trainer
Mcdonalds
06.2006 - 07.2012
- Responsible for training all new crew members
- Deliver an exceptional customer service experience
- Expert in station procedures and responsibilities
- Assess crew members' skills and offer them extra help with any tasks
Education
Master of Science - Social Work
Our Lady of The Lake University
San Antonio, TX05.2024
Bachelor of Science - Social Work
The University of Mississippi
Oxford, MS05.2014
Associate of Arts - Social Work
Itawamba Community College
Fulton, MS05.2010
Skills
- Software: Intermediate proficiency in Microsoft Office (Word, Powerpoint, Excel)
- Case Management
- Social Work
- Time Management
- Leaderships Skills
- Therapeutic Skills
- Ethical and Personal Commitment
Timeline
Residential Specialist
Southern Christian Services
02.2018 - 08.2019
Case Manager
Lifecore Health Group
09.2014 - Current
Customer Service Representative
Asurion
07.2012 - 09.2015
Crew Trainer
Mcdonalds
06.2006 - 07.2012
Master of Science - Social Work
Our Lady of The Lake University
Bachelor of Science - Social Work
The University of Mississippi
Associate of Arts - Social Work
Itawamba Community College
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