Courtney Martin
Alma,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Insurance Resolution Specialist
CVS Health Pharmacy
10.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
ESL Teacher
Qkids
08.2019 - 08.2022
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
ESL Teacher
Palfish
05.2018 - 05.2019
- Educated students in basics of English grammar and conversational speaking.
- Set assessments to measure student progress and identify growth opportunities.
- Facilitated small group and individual instruction to maximize student learning.
Lead Customer Service Representative
Verizon Wireless
01.2004 - 03.2009
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed associate performance to identify training needs.
Education
Bachelor of Business Administration -
University of Arkansas Little Rock
Little Rock, AR05.2007
Skills
- Strong speaker
- Strong writing skills
- Flexible
- Call Control
- Clerical Support
- Customer Complaint Resolution
Timeline
Insurance Resolution Specialist
CVS Health Pharmacy
10.2021 - Current
ESL Teacher
Qkids
08.2019 - 08.2022
ESL Teacher
Palfish
05.2018 - 05.2019
Lead Customer Service Representative
Verizon Wireless
01.2004 - 03.2009
Bachelor of Business Administration -
University of Arkansas Little Rock
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