Courtney Martino
Hatboro,PA
Summary
Dynamic leader with a proven track record at Thomas Jefferson University Hospital, enhancing patient care and staff productivity by 75% through strategic planning and process improvement. Expert in Epic systems and adept at staff development, I excel in transforming challenges into opportunities, ensuring top-notch service and efficiency.
Overview
21
21
years of professional experience
Work History
SEAMLESS ACCESS SUPERVISOR-ADMISSIONS
THOMAS JEFFERSON UNIVERSITY HOSPITAL
02.2024 - Current
- Managing two teams of admissions registrars to achieve daily quotas and provide excellent patient care
- Collaborating with various departments to ensure a smooth registration of patients and initiating new protocols to decrease patient wait times
- Researching root causes of issues to find patterns on potential workflow improvements
- Assessing the accuracy of staff's registration process to engage team and improve productivity efficiency by 75%
- Work with Epic analysts to add or improve features with the intention to optimize patient's experience
- Interview potential employees and work with HR to find ideal staff
- Teaching staff new features in Epic to increase performance optimization and reduce potential errors from occurring
- Updated use of technology to decrease registration time and improve staff's performance by 80%
INSURANCE VERIFICATION SPECIALIST SR
THOMAS JEFFERSON UNIVERSITY HOSPITAL
11.2011 - 02.2024
- Provide clinical information to obtain authorizations for Interventional radiology procedures and imaging
- Verify coverage and benefits and obtaining authorizations for over 50 patients daily
- Contact patients to explain capitation sites and what is covered under their insurances
- Schedule patients coming into the Hospital
- Work on peer to peer and appeals when necessary, having open communication with Doctors and Physician's assistants
- Learning new portals and programs then teaching fellow coworkers how to use them
- Initiate a new workflow process for a team of Insurance verification specialists to improve productivity
- Training new hires in verifying insurances and going above and beyond to obtain authorizations
- Building a new workflow to guarantee accounts are cleared more than five days in advance and ensuring the team is satisfied and understands the new process
- Training other department's staff on how to obtain authorizations by providing step by step PDF's and getting them access to key web portals and providing source material for medical necessity guidelines
SHIFT LEADER
BLOCKBUSTER VIDEO
10.2003 - 07.2011
- Managed various shifts to promote sales, motivate team to also meet sales goals, restock inventory
- Participated in daily shift exchanges to coordinate tasks and manage special needs or new projects that needed to be completed
Education
BACHELOR OF ARTS IN COMMUNICATIONS -
TEMPLE UNIVERSITY
01-2009
M.S. - ORGANIZATIONAL LEADERSHIP
THOMAS JEFFERSON UNIVERSITY
Philadelphia, PASkills
- Staff Management
- Schedule development
- Process Improvement
- Strategic Planning
- Epic experience
- Staff Development
- Employee Motivation
- Training and mentoring
- Priority management
- Quality standard management
- Quality monitoring
- Workload balancing
Extracurricular Activities
Previously completed improv classes and was on a team that would perform at various venues. Improv took me out of my comfort zone and taught me about collaboration and making sure you support your team members. The same applies to my passion for Dungeons and Dragons which is a wonderful way to creatively solve problems while also telling an impromptu story with a group of people. Agile thinking and adaptability are key components in both activities.
Timeline
SEAMLESS ACCESS SUPERVISOR-ADMISSIONS
THOMAS JEFFERSON UNIVERSITY HOSPITAL
02.2024 - Current
INSURANCE VERIFICATION SPECIALIST SR
THOMAS JEFFERSON UNIVERSITY HOSPITAL
11.2011 - 02.2024
SHIFT LEADER
BLOCKBUSTER VIDEO
10.2003 - 07.2011
BACHELOR OF ARTS IN COMMUNICATIONS -
TEMPLE UNIVERSITY
M.S. - ORGANIZATIONAL LEADERSHIP
THOMAS JEFFERSON UNIVERSITY
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