Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Mason

Suffolk,VA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

12
12
years of professional experience

Work History

Insulation Installer

Huntington Ingalls Shipbuilding
Newport News , VA
07.2020 - Current
  • Measured and cut insulation materials to fit specific dimensions.
  • Attached insulation to walls or ceilings with adhesive caulking or staples.
  • Used blueprint knowledge to translate project requirements into shop drawings or written instructions.
  • Used hand tools and wires to fit, wrap or staple insulating materials to structures or surfaces.

Medical Receptionist

Gaffney Community Care
Virginia Beach, VA
02.2014 - 07.2020
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Patient Access Specialist

Retreat Doctors Hospital
Richmond , Virginia
04.2012 - 01.2014
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.

Education

Some College (No Degree) - Social Psychology

Tidewater Community College
Norfolk, VA

Skills

  • Insurance Verification
  • Billing support
  • Records Management
  • Paperwork coordination
  • Appointment Setting
  • Appointment Scheduling
  • Safety protocol knowledge
  • Reliable and consistent
  • Blueprint knowledge

Timeline

Insulation Installer

Huntington Ingalls Shipbuilding
07.2020 - Current

Medical Receptionist

Gaffney Community Care
02.2014 - 07.2020

Patient Access Specialist

Retreat Doctors Hospital
04.2012 - 01.2014

Some College (No Degree) - Social Psychology

Tidewater Community College

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Courtney Mason