Courtney Massey
Southaven,MS
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
11
11
years of professional experience
Work History
ADMINISTRATIVE MANAGER
NICKEY WAREHOUSE INC-ZEVO (P&G)
Memphis, TN
02.2024 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics, such as client KPIs.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between Proctor & Gamble and Zevo executives, and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating scheduling appointments and providing customer service support.
- Leading in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Developed training materials for new hires on how to use office equipment efficiently.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Identified and solved problems to enhance management and business direction.
- Communicated job expectations and trained staff to promote team building and discipline.
- Supervise the Inventory and Quality departments.
- Identified discrepancies between physical counts and computer records and corrected errors accordingly.
- Oversaw daily cycle counting activities in order to maintain accurate inventory records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Pitched in to help with office tasks during busy periods and staff absences.
- Developed and implemented corrective action plans based on audit results.
- Performed root cause analysis for identified non-conformities in order to recommend appropriate solutions.
- Investigated customer complaints related to product or service quality issues.
- Collaborated with other departments to ensure effective implementation of corrective actions resulting from audit findings.
- Processed and sent invoices
OPERATIONS MANAGER
NICKEY WAREHOUSE INC- ROEHM/KOPPER/BASF
Memphis, TN
04.2022 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders on quality audits.
LEAD CUSTOMER SERVICE REPRESENTATIVE- ROEHM / KOPPERS/ BASF
NICKEY WAREHOUSE INC
Memphis, TN
08.2019 - 04.2022
- Performed routine administrative and sales support duties including promoting and processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Communicated with customers and scheduled truckloads, rail loads, and sea load shipments within and outside of the country
- Prepared customs documents for overseas shipments by air and ocean
- Oversee inventory and materials across facilities
- SAP Logistics
- Processed inventory in all electronic systems
- Created labels for shipments and safety data sheets for outgoing materials
- Quality audit all products
- Attended all customer meetings with the General Manager
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
- Report damaged or missing inventory and oversee all produce disposals
- Update logs and documentation for inventory and order processing
- Move materials from facilities to workstations, pick-up locations, or other locations
- Coordinated, scheduled and executed in-depth data entry projects
- Work as an active team member to complete team goals
- Office lead: Supervised office staff to ensure all work is complete in a timely manner and all rules are being followed
- Prioritized and investigated queries regarding data discrepancies to support documentation workflow
- Provided training for new hire employees in procedures and policies in order to maximize team performance
- Uphold privacy and security requirements established by Nickey Warehouse regulatory agencies
- Answered inbound calls per day and directed to designated individuals or departments
BISTRO SUPERVISOR / HOTEL FRONT DESK CLERK
COURTYARD BY MARRIOTT
OXFORD, MS
05.2017 - 08.2019
- Conducted regular staff meetings to discuss issues related to service standards or operational changes.
- Provided leadership to ensure customer satisfaction and quality standards were met.
- Scheduled shifts, assigned tasks to employees, and monitored performance.
- Established goals for bistro staff members to meet throughout their shift.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Monitored inventory levels, ordering supplies as needed.
- Recruited, interviewed, hired, trained, evaluated, and terminated personnel as necessary.
- Directed and supervised bistro staff, ensuring efficient operations.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets, and correspondence.
BANQUET SERVER
OLE MISS CATERING / ARAMARK
Oxford, MS
08.2014 - 07.2017
- Handled monetary transactions and issued Invoices
- Greeted each customer with friendly eye contact
- Dressed Properly: Button down dress shirt with black dress pants and black belt
- Took food orders
- Served seated meals and drinks
- Spoke with patrons to ensure satisfaction with food and service
- Stocked service stations with items such as ice, napkins, and straws
- Stocked, organized, and cleaned stock room and cooking utensils
- Swept and mopped floors
- Handling credit and debit card transactions for orders
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Displayed enthusiasm and knowledge about the company's menu and products
- Set up for events: Hall of Fame dinners, banquets, weddings, ceremonies, conferences, orientations etc
CALLER (REPRESENTATIVE)
OLE MISS CALL CENTER
Oxford, MS
06.2014 - 07.2014
- Expect Communications skills
- Responsible for personal information provided (credit card information)
- Monetary Transactions
- Called prepared lists of leads and read short scripts to promote products and services
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
Education
BBA - Marketing And Public Relations
University of Mississippi- School of Business Administration
Oxford, MS05.2017
Skills
- Effective
- Enthusiastic
- Quick learner
- Report creation
- Payment handling
- Auditing
- Customer service
- Hotel services and hospitality
- SAP system knowledge
- Product logistics knowledge
- Data evaluation
- Data entry
- Detail-oriented
- Quality assurance controls
- Technologically savvy
- Freight operations
- High-energy attitude
- Microsoft Office expertise
- Adaptive team player
- Inbound and outbound scheduling
- Project Coordinating
- Customer Relations
- Business development understanding
- Problem-solving abilities
- Courteous demeanor
- Product organization
- Invoicing
- Performance Evaluations
- Hiring and Training
- Employee Onboarding
- Records Management
- Data Management
Accomplishments
- Promoted from Warehouse Auditor to Office Worker (General Customer Service Representative) within 6 months at Nickey Warehouse (WD-40 Division).
- Promoted from General Customer Service Representative to LEAD CSR OF BASF ACCOUNT, in less than 3-months.
- Promoted to lead of two customer accounts, ROEHM and KOPPERS, Inventory analyst and backup for BASF in less than 5 months..
- Promoted from LEAD CSR to Operations Manager over 3 facilities.
- Promoted from Operations Manager to Admin Manager with in 1 year to one of our largest client accounts.
- Acquired my own business, 'MasseyStyles, LLC' on 04/23/20 offering Web-Design, Advertising, Cosmetic Services and Photography. www.masseystyles.com.
- Nickey Warehouse Inc. :The Henry Estes Award 2024 Recipient
Authorized To Work
Authorized to work in the US for any employer
References
References available upon request.
Timeline
ADMINISTRATIVE MANAGER
NICKEY WAREHOUSE INC-ZEVO (P&G)
02.2024 - Current
OPERATIONS MANAGER
NICKEY WAREHOUSE INC- ROEHM/KOPPER/BASF
04.2022 - 02.2024
LEAD CUSTOMER SERVICE REPRESENTATIVE- ROEHM / KOPPERS/ BASF
NICKEY WAREHOUSE INC
08.2019 - 04.2022
BISTRO SUPERVISOR / HOTEL FRONT DESK CLERK
COURTYARD BY MARRIOTT
05.2017 - 08.2019
BANQUET SERVER
OLE MISS CATERING / ARAMARK
08.2014 - 07.2017
CALLER (REPRESENTATIVE)
OLE MISS CALL CENTER
06.2014 - 07.2014
BBA - Marketing And Public Relations
University of Mississippi- School of Business Administration
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