Courtney Mathis
Columbus,IN
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in both team settings and individual settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Southern Indiana ENT
08.2024 - Current
- Duties include checking patients in and out, handling money, processing referrals, scheduling, faxing documents, answering the phone and customer service.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled and confirmed patient appointments, optimizing calendar for maximum efficiency.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Processed insurance information and verified coverage details for new patients.
Receptionist
White River Dental
03.2024 - 07.2024
- Duties include checking patients in and out, making treatment plans, referrals, paperwork and scheduling.
- Collaborated with medical staff to facilitate effective communication between patients and healthcare providers.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Southern Indiana ENT
10.2023 - 03.2024
- Duties include checking patients in and out, handling money, processing referrals, scheduling, faxing documents, answering the phone and customer service.
- Maintained accurate patient records in electronic health record (EHR) system, ensuring data integrity.
- Coordinated office supplies inventory, ensuring availability of necessary materials for daily operations.
- Streamlined check-in processes, reducing wait times and enhancing patient flow in clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Patient Care Technician
Columbus Regional Hospital
10.2022 - 08.2023
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities to enhance patient comfort and care.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information in electronic health records accurately and timely.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Associate
Walmart
07.2020 - 07.2022
- Cashiering, handling money, customer service, shopping online orders, and putting out new apparel.
- Process transactions efficiently using point-of-sale systems.
- Train new cashiers on operational procedures and customer service standards.
- Resolve customer complaints effectively, maintaining positive store reputation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelors of Science - Business Administration
Capella University
Online02-2026
High school diploma - undefined
Columbus North High School
Columbus, IN05.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- File management
- Administrative support
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Typing speed
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Electronic medical records proficiency
Timeline
Receptionist
Southern Indiana ENT
08.2024 - Current
Receptionist
White River Dental
03.2024 - 07.2024
Receptionist
Southern Indiana ENT
10.2023 - 03.2024
Patient Care Technician
Columbus Regional Hospital
10.2022 - 08.2023
Associate
Walmart
07.2020 - 07.2022
High school diploma - undefined
Columbus North High School
Bachelors of Science - Business Administration
Capella University